Current jobs related to Director, Provider Client Services - Morristown, Tennessee - Zelis NA
-
Emergency Medicine Physician
3 weeks ago
Morristown, Tennessee, United States KPG Provider Services Full timeJob Title: Emergency Medicine PhysicianJob Summary: KPG Provider Services is seeking a highly skilled Emergency Medicine Physician to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality patient care in a fast-paced emergency department setting.Responsibilities:Diagnose and treat acute and chronic medical...
-
Client Service Representative
1 day ago
Morristown, Tennessee, United States Zelis Full timeJob Title: Client Service RepresentativeAt Zelis, we're seeking a highly skilled and customer-focused Client Service Representative to join our team. As a key member of our client support team, you will be responsible for providing exceptional service to our provider clients, addressing their concerns, and resolving issues related to our payment products and...
-
Client Service Representative
1 week ago
Morristown, Tennessee, United States Zelis Full timeJob SummaryWe are seeking a highly skilled Client Service Representative to join our team at Zelis Payments. As a key member of our client-facing team, you will be responsible for providing exceptional customer service to our provider clients, addressing their concerns and resolving issues related to our payment solutions.Key ResponsibilitiesHandle incoming...
-
Client Service Associate
2 weeks ago
Morristown, Tennessee, United States Simon Quick Advisors Full timeJob SummarySimon Quick Advisors is seeking a highly organized and detail-oriented Client Service Associate to support our Client Advisor team with day-to-day client needs and requests. As a key member of our team, you will play a critical role in ensuring seamless client experiences and maintaining the highest level of service quality.Key...
-
Client Services Coordinator
4 weeks ago
Morristown, Tennessee, United States Helen Ross McNabb Center Full timeCase Manager / Counselor (Bachelor's) - Multiple LocationsWe are excited to present an opportunity for dedicated professionalsWith a variety of roles available in East Tennessee, you can contribute to the mission of the Helen Ross McNabb Center: "Enhancing the lives of those we assist"We invite you to explore the available positions and consider making a...
-
Client Services Coordinator
4 weeks ago
Morristown, Tennessee, United States Helen Ross McNabb Center Full timeBehavioral Health Case Manager - Various LocationsJoin a mission-driven organizationAt the Helen Ross McNabb Center, we are dedicated to enhancing the well-being of individuals and families in our communities.We are currently seeking passionate professionals to support clients across multiple counties.Available Positions:Outreach Advocate - Responsible for...
-
Environmental Services Director
3 weeks ago
Morristown, Tennessee, United States Atlantic Health System Full timeWe are seeking a highly skilled and experienced Environmental Services Director to join our team at Atlantic Health System. As a key member of our leadership team, you will be responsible for overseeing the operations of our Environmental Services department, ensuring that our facilities are clean, safe, and well-maintained.Key Responsibilities:Develop and...
-
Clinical Director
7 hours ago
Morristown, Tennessee, United States Kingdom Recovery Center Defunct Full timeJob Title: Clinical DirectorThe Clinical Director is responsible for providing clinical leadership and policy direction for all outpatient treatment programs. This includes maintaining accepted standards of medical practice and compliance throughout the facility, as well as providing administrative and professional supervision of all staff.Key...
-
Environmental Services Director
2 weeks ago
Morristown, Tennessee, United States Atlantic Health System Full timeJob Summary:We are seeking a highly skilled and experienced Environmental Services Director to join our team at Atlantic Health System. As a key member of our facilities operations team, you will be responsible for leading the Environmental Services department in maintaining the highest standards of cleanliness and safety in our healthcare facilities.Key...
-
Client Service Representative
2 weeks ago
Morristown, Tennessee, United States Zelis Full time**Job Summary** The Zelis Client Service Representative is a key member of our team, responsible for delivering exceptional customer service and support to our provider clients. As a Client Service Representative, you will be the primary point of contact for our clients, handling their inquiries, resolving issues, and providing guidance on our payment...
-
Client Support Administrator – Service Planner
4 weeks ago
Morristown, Tennessee, United States Siemens Industry, Inc. Full timeAt Siemens, we are dedicated to fostering sustainable advancements through innovative technology. Our mission is to empower clients by merging the physical and digital realms, enhancing the way we live, work, and move for today and future generations. We recognize that a thriving business is built on the well-being of its employees, which is why we...
-
Executive Director, Neuroscience Service Line
3 weeks ago
Morristown, Tennessee, United States Atlantic Health System Full timeAbout the RoleWe are seeking an experienced Executive Director to lead our Neuroscience Service Line at Atlantic Health System. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive growth, improve quality, and enhance patient experience.Key ResponsibilitiesStrategic Planning: Develop and...
-
Travel Nurse RN Hospice Position
4 weeks ago
Morristown, Tennessee, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN Hospice PositionTalent4Health is seeking a skilled travel nurse RN Hospice professional for a travel nursing job in a healthcare setting.Job DetailsSpecialty: Hospice CareDiscipline: Registered Nurse (RN)Employment Type: Travel NursingPerks: Sign in bonus of $250 and completion bonus of $250The ideal candidate will have 2-3 years...
-
Travel Nurse RN Position
1 week ago
Morristown, Tennessee, United States HealthEcareers - Client Full timeJob Title: RN - PACU - Post Anesthetic CareCareer Opportunities at HealthEcareers - ClientWe are seeking a skilled RN - PACU - Post Anesthetic Care professional to join our team at HealthEcareers - Client in Morrisville, Vermont.Job SummaryThis is a travel nursing opportunity for a RN - PACU - Post Anesthetic Care professional to work in a dynamic healthcare...
-
Sales Operations Director
5 days ago
Morristown, Tennessee, United States KMK Consulting, Inc. Full timeJob Title: Director/Associate Director, Sales Operations & Incentive CompensationKMK Consulting, Inc. is a leading global data analytics and technology consulting firm dedicated to empowering leaders in the Life Sciences sector with data-driven insights for improved decision-making. Our cutting-edge data analytics and software platforms cater to diverse...
-
Traveling Healthcare Professional
2 weeks ago
Morristown, Tennessee, United States HealthEcareers - Client Full timeAbout the JobHealthEcareers - Client is seeking a skilled Traveling Healthcare Professional to join their team as a PACU Nurse. This is a 13-week contract opportunity with a 36-hour workweek, requiring a 12-hour shift, day schedule.Job ResponsibilitiesProvide high-quality patient care in the Post Anesthesia Care Unit (PACU)Collaborate with the healthcare...
-
Travel Nurse RN Position
1 week ago
Morristown, Tennessee, United States HealthEcareers - Client Full timeTravel Nursing OpportunityHealthEcareers - Client is seeking a skilled travel nurse to provide high-quality care to patients in need of hospice services.Job DetailsSpecialty: HospiceDiscipline: RNShift: 8 hours, daysEmployment Type: TravelThe ideal candidate will have experience working in hospice care and be able to provide compassionate and skilled care to...
-
Traveling Registered Nurse Opportunity
3 weeks ago
Morristown, Tennessee, United States HealthEcareers - Client Full timeJob DetailsHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in a Labor and Delivery setting.Job RequirementsSpecialty: Labor and DeliveryDiscipline: Registered Nurse (RN)Shift: 12 hours, daysHours per week: 36Duration: 12 weeksEmployment Type: TravelAbout the PositionThis is a fantastic opportunity for a dedicated and...
-
Travel Nurse RN Labor and Delivery Specialist
2 weeks ago
Morristown, Tennessee, United States HealthEcareers - Client Full timeAbout the JobTalent4Health is seeking a skilled Labor and Delivery Registered Nurse to join our team as a travel nurse. This is a fantastic opportunity to work with a reputable healthcare organization and gain valuable experience in a dynamic environment.Job ResponsibilitiesProvide high-quality patient care in the Labor and Delivery unitCollaborate with...
-
Morristown, Tennessee, United States HealthEcareers - Client Full timeJob SummaryHealthEcareers - Client is seeking a skilled Traveling Registered Nurse (RN) to join their team in a Labor and Delivery setting. As a Traveling RN, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and collaborating with a multidisciplinary team.ResponsibilitiesProvide direct patient...
Director, Provider Client Services
3 months ago
Responsibilities:
Strategic Planning: Develop and implement strategic plans to optimize call center operations and achieve organizational goals. This includes setting performance objectives, forecasting call volume, and identifying areas for improvement. Drive initiatives to enhance customer satisfaction, retention, and loyalty through superior service delivery.
Team Management and Training: Provide leadership, guidance, and mentorship to call center managers. Foster a positive and inclusive work culture that promotes teamwork, accountability, and professional development. Oversee training programs to enhance employee skills and knowledge.
Performance Management: Oversee day-to-day call center activities, ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements. Monitor call volume, staffing levels, and resource allocation to optimize operational efficiency and meet service targets. Implement process improvements and technology solutions to streamline workflows and enhance productivity.
Quality Assurance: Implement quality assurance processes to ensure consistent and high-quality service delivery. Monitor calls, review customer interactions, and provide feedback to agents to maintain service excellence.
Technology Management: Oversee the implementation and maintenance of call center technology solutions, including telephony systems, CRM software, and workforce management tools. Identify opportunities to leverage technology to improve efficiency and customer experience.
Customer Experience Enhancement: Develop strategies to enhance the customer experience and build customer loyalty. Implement initiatives to improve first call resolution, reduce wait times, and enhance overall satisfaction.
Budget Management: Manage the call center budget, including forecasting expenses, monitoring costs, and optimizing resource allocation to achieve cost efficiency.
Cross-Functional Collaboration: Collaborate with other departments, such as product, sales, and IT, to ensure alignment of call center objectives with overall business strategy. Identify opportunities for process improvement and efficiency gains through cross-functional collaboration.
Experience, Qualifications, Knowledge and Skills:
- Bachelor's degree in business administration, management, or a related field.
- Proven experience in call center management, with a minimum of 5 years in a leadership role.
- Strong leadership and people management skills, with the ability to mentor, develop, motivate, and inspire team members.
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
- Demonstrated ability to develop and implement strategic plans and achieve measurable results.
- In-depth knowledge of call center operations, including workforce management, performance metrics, and quality assurance processes.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Customer-focused mindset with a passion for delivering exceptional service experiences.
- Working Knowledge of Health Care Insurance or medical concepts a plus.
- Computer Skills: Microsoft Outlook and Word with advanced Excel skills.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel, two way communication during work hours is required).
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
