Customer Service Representative

2 months ago


Odenton, Maryland, United States Domino's Full time

This is a part time position (1st shift), must be able to work every other Sunday and one Saturday a month.

RESPONSIBILITIES AND DUTIES

(50%) Order Processing

  • Process and verify store orders received through Pulse (electronic ordering system)
  • Provide courtesy reminder calls to stores that have not placed order by cut-off times
  • Prepare billing for order add-ons and pickups
  • Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
  • Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
  • Coordinate and disseminate corporate, marketing and other company information to the stores
  • Assist with routing of trucks where applicable

(20%) Customer Service

  • Receive and resolve customer requests, concerns and complaints
  • Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.
  • Answer and route all departmental calls

(10%) Clerical Support

  • Maintain filing system for invoices, reports and other customer related information
  • Maintain customer contact list
  • Update or add new store information in order management system (Domicas)
  • Provide clerical support to other departments as needed

(5%) Credit Process

  • Process credits for the Domino's Pizza stores
  • Code credits for delivery accuracy using credit tracking program
  • Coordinate credit requests with appropriate departments for further research
  • Process special orders/pick-ups

(15%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:

General Accounting

  • Assist with accounts payable
  • Assist in generating weekly keys
  • Provide back-up to payroll administrator
  • Assist with accounts receivable and past dues

Inventory

  • Perform inventory counts and reconcile ICL
  • Order vegetables products
  • Maintain vendor credits, working with WRC to obtain accurate credits


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