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Customer Service Representative

2 months ago


Odenton, Maryland, United States Domino Full time

Job Summary

The Customer Service Representative plays a vital role in supporting the management team of Domino's Supply Chain Centers. This position involves providing administrative support, data entry, and other office duties to ensure seamless operations.

Key Responsibilities

  • Process and verify store orders received through the electronic ordering system, Pulse
  • Provide courtesy reminder calls to stores that have not placed orders by cut-off times
  • Prepare billing for order add-ons and pickups, as well as all necessary paperwork for loading and production
  • Coordinate and disseminate corporate, marketing, and other company information to stores
  • Assist with routing of trucks where applicable
  • Receive and resolve customer requests, concerns, and complaints
  • Provide general support and assistance on personal and food safety audits and compliance
  • Audit and maintain compliance files for driver qualifications
  • Support Human Resource functions through recruiting, candidate review, and transition activities

Requirements

  • High School Degree or Equivalent
  • 2+ years of Customer Service experience
  • Excellent communication and organizational skills
  • Ability to handle multiple tasks
  • Strong knowledge of Microsoft Office software
  • 1+ years bookkeeping or general accounting experience preferred

About Domino's

Dominos started back in 1960 as a single-store location in Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. Today, we have over 18,000 stores worldwide, and we're still growing.