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Owner Connections Representative

3 months ago

Medina, Ohio, United States Polaris Full time
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

The On-Road (Indian Motorcycle & Polaris Slingshot) Group's primary mission is to build a brand based on customer centricity that delivers a premium experience for our owners. Within the team, the Owner Connections Representative leads the way in relationship building, communication, and critical thinking to pioneer a new approach to customer engagement. The Owner Connections Representative is a brand champion who delivers a personalized, high-touch experience to help our customers navigate whatever road they're on. Responsibilities include managing inbound contacts and special projects. We fuel the passion of riders around the world by delivering innovative, high-quality vehicles, products, services, and experiences that enrich lives- join us today

Responsibilities:

Rider Engagement:
  • Engage with motorcycle owners in an authentic and personalized manner.
  • Efficiently manage cases and follow up with potential customers.
  • Proactively facilitate technical outreach for repairs, strengthening brand connections.
  • Act as a unifying voice for problem-solving and dispute resolution.
  • Provide expertise on motorcycle products and share personalized recommendations.
  • Conduct proactive outreach to customers who have shared reviews online or via surveys.

Brand Influencer:
  • Drive Customer Centricity: Influence colleagues across the organization to prioritize customer needs in decision-making.
  • Idea Generation: Create product/process ideas based on direct insights from customers and dealers.
  • Collaboration: Partner with Service Engineering for timely issue resolution and future design enhancements.
  • Spokesperson Role: Represent the division and company at corporate events like demos and Owner Events.
  • Customer Advocacy: Lead the resolution of owner concerns.

Experience & Skills:
  • Passion for on-road Lifestyle: Embrace the lifestyle our brand fosters for customers.
  • Industry Experience: Motorcycle, Powersports, or automotive dealership background preferred.
  • Cross-Functional Skills: Collaborate effectively across organizational levels.
  • Communication: Proficient in explaining complex situations to customers.
  • Analytical Problem-Solving: Balance practical experience with creative solutions.
  • Preferred Technical Aptitude: Familiarity with mechanical aspects.
  • Software Knowledge: Microsoft Outlook, Office Suite, SharePoint, and AS400 (preferred). Dynamics 365 (preferred)

Education
  • Bachelor's Degree is preferred; Associate degree with equivalent working experience is required.


Working Conditions
  • Dynamic, fast-paced environment
  • Primary focus working directly with Indian Motorcycle and Polaris Slingshot customers via phone and electronic communication.
  • This is full-time, hybrid position that requires regular in-office (Medina, MN) and remote work-from-home.


#LI-BO1

#LI-hybrid

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generousmatching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERALTM side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

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