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Business Services Lead

2 months ago

Medina, United States KRA Corporation Full time
Job DescriptionJob Description

KRA is seeking a dynamic Business Services Lead to participate in a variety of business engagement activities, such as, industry sector groups, chamber of commerce, and economic development initiatives. The Business Services Lead is directly responsible for developing strong partnerships with entities serving businesses.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead a positive, proactive, and results-oriented work culture that is innovative and representative of KRA’s values and consistent with continuous quality improvement, as well as manage, direct and coach a team of Business Services Representatives on effective business outreach strategies and development of customized solutions to meet performance benchmarks.
  • Develop and implement business services strategic plan to ensure successful implementation of a comprehensive business services strategy.
  • Develop individual performance goals for the business services staff.
  • Oversees employer training and placements and client screening and referrals.
  • Establish data collection and tracking methods to track business services performance measures and customer satisfaction.
  • Serve as a communication link between businesses and their needs and the workforce development system and its services.
  • Customize business services to meet the different core issues and needs of different sectors of the regional economy.
  • Organize and participate in economic development and sector initiatives, Job Fairs, Employer informational sessions, networking events, Chamber of Commerce meetings, social activities, legislative round tables.
  • Conduct workshops presentations on target sectors and labor market information to single businesses, large groups, and/or jobseekers.
  • Participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships as requested.
  • Recruit employers of all sizes, build long-term relationships, and maintain contact with them to meet emerging and changing needs of the region.
  • Facilitates the connection between economic development and workforce development; Identify opportunities and strategies for improvements.
  • Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

  • Superior communication skills – oral and written.
  • Strong interpersonal and staff management skills.
  • Strong management, customer service and organizational skills.
  • Ability to professionally adjust to unforeseen circumstances or programmatic changes.
  • Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
  • Ability to function at a high level of discretion and confidentiality.
  • Must be a self-starter and committed to completing tasks timely.
  • Strong presentation skills.
  • Must be resourceful and able to work independently as well as in a team setting.
  • Ability to meet and/or exceed set goals and objectives.
  • Strong interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required.
  • The ability to work in the field 30% of the time.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
  • A minimum of 5 years’ experience in workforce or economic development; experience conducting job development and placement services a plus.
  • Experience cultivating strong industry partnerships.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook). Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required.

OTHER REQUIREMENTS: Possession of a valid driver’s license, a registered and insured vehicle that can be used during the course of work.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

KRA offers excellent benefits, including Tuition Repayment Options For more information, please visit the KRA website: KRA Employee Benefits | KRA Corporation