Temporary Customer Service Representative
1 month ago
Do you reside in New York State? Are you looking for a supportive, inclusive, and empowering work environment? Do you enjoy helping others and making a positive impact? If so, you have come to the right place
We are looking for TEMPORARY remote Customer Service Representatives to join one of Rochester, New York’s top workplaces For more information on Velocitii, please visit our website here.
These temporary positions start as soon as 8/19/2024 and run until approximately 11/1/2024.
WHAT’S IN IT FOR YOU- THE PERKS
- AN INCLUSIVE COMMUNITY: We pride ourselves on our company values and promote open communication, compassion, teamwork, and a sense of value and belonging.
- REMOTE SETTING: Save on the gas/commute and work from the comfort of your own home You must have a minimum of 100Mbps download and 10Mbps upload service and must have a hardwire connection.
A DAY IN THE LIFE:
Our representatives answer incoming calls and place outbound calls, providing exceptional customer service by supporting and responding to customer requests. Some duties include:
- Completing outbound payment reminder calls as required.
- Handle customer payment processing and other payment related issues.
- Providing responsive and professional customer service to customers.
- Navigating through several programs while on each call, including dual monitors, virtual desktops, and other internal systems.
- Maintaining program metrics and customer satisfaction scores.
- Passing quality assurance evaluations scored by our training department.
- Attending coachings and team meetings.
- Performing other duties as assigned.
WHAT ARE WE LOOKING FOR?
We are looking for those with the following:
- Must be available to complete the contract.
- Must be open to our diverse and inclusive culture.
- The ability to pick up equipment in our Medina, NY location.
- A remote setting that provides the same distraction-free environment as an office.
- Customer service experience preferred.
- Strong oral/written communication, problem-solving, and decision-making skills required.
- AS400 experience preferred.
- Ability to navigate through and utilize various computer applications efficiently.
- The completion of an internet speed test, pre-employment assessment, reference/background screening, and drug screening.
If you have the qualifications we are seeking, please apply today We are eager to hear from you
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