Crisis Intervention Specialist

1 month ago

Medina, United States Hope & Healing Survivor Resource Center Full time
Job DescriptionJob Description


Position Summary

Maintain a safe, supportive environment for survivors residing in the shelter. Provide information and intervention for individuals on the hotline and survivors residing in shelter using the Trauma Informed Care model.

Job Description

Required Education, Experience and Qualifications

  • At least one year of experience working with survivors of trauma preferred
  • Certification of CPR, First Aid, AED and Narcan preferred
  • High School Diploma or equivalent
  • Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
  • Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities

  • Provides confidential services to survivors including, but not limited to promptly answering the 24-hour hotline, advocacy, crisis intervention, referrals, safety planning and follow-ups.
  • Assists with day-to-day operations including providing shelter coverage, maintaining/contributing to health and safety of everyone in shelter, transporting survivors when needed, facilitates problem-solving of in-house conflicts, and encourages and models positive shelter interactions by connecting with each survivor daily.
  • Refers survivors to other agencies and resources. Works directly with other agencies to secure services on behalf of survivors and their children.
  • Assists Shelter Case Managers in providing supplemental supportive services to survivors based on their individualized goal plans.
  • Meets the set goals and expectations set forth in regard to time spent with clients per shift.
  • Abides by the mandated reporting policy and procedure when it comes to suspicion or witness of abuse or neglect of children and/or seniors.
  • Assists with cleaning of resident rooms for incoming families.
  • Completes documentation in a timely manner in accordance with the policies and procedures.
  • Attends staff meetings as scheduled.
  • Works cooperatively with other staff members, interns, and volunteers to ensure best practices in service delivery.
  • Always adheres to Service Excellence standards.
  • Represent Battered Women’s Shelter by participating in community activities, coalitions, and taskforce groups as requested or assigned by supervisor.
  • Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements.
  • Performs other duties as assigned.

Supervisory Responsibilities (if applicable for the position) – N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
  • Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

  • Hours vary based on need of coverage
  • Subs must cover at least one shift within a 60-day period to remain on the Sub list (unless not contacted by the agency)

Additional Qualifications

  • Excellent interpersonal and communication skills, particularly with diverse populations. Ability to model open communication, fair and equitable treatment, management of conflicts and work in team structure.
  • Computer skills including, but not limited to, Microsoft Word and Excel.


Benefits:

  • 401(k)
  • 401(k) matching

Shifts are 8am-4pm, 4pm-Midnight or Midnight-8am
Varies based on need

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