Lead Telecommunication Representative

4 weeks ago


Fort Myers, Florida, United States Lee Health Full time

Location:Lee Health -2776 Cleveland AveFort Myers FL 33901

Department: Switchboard

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate:$ $20.16 / hour

SummaryPerforms PBX switchboard operator duties which include; answering all internal and external calls to the hospital switchboard, overhead paging all emergency codes immediately and accurately, overhead paging physicians, staff and visitors, paging on call staff according to department specific on call schedule, using department scripts and protocols for all paging and codes. Schedules all work assignments to the switchboard staff to accommodate all shifts and staffing needs. Responsible for time keeping, payroll, scheduling working-hours, shifts and time off for staff. Creates reports for phone stats, call recordings and documentation. Performs research and assists with problem resolution. Ensures that all staff members maintain a professional and customer service focused environment while delivering exceptional care. Must have flexibility to work varied days, shifts and locations to meet the staffing needs of the department.RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/
Preferred
and/orHigh School Diploma or EquivalentRequiredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferred
and/or1 YearSwitchboard/PBXRequiredState of Florida Licensure RequirementsLicensesRequired/
Preferred
and/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferred
and/or

Other RequirementsExcellent communication and customer service skills, data entry skills, ability to operate office equipment (switchboard console, computer, telephone, scanner), ability to work without supervision. Attention to detail and skilled in problem resolution. Able to coach, train and mentor others.

US:FL:Fort Myers



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