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Developer Support Engineer

4 months ago

Chicago, Illinois, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description

AbbVies EPIC team is responsible for building and deploying scalable company-internal generative AI platforms and APIs to boost productivity and accelerate scientific innovation. As a Developer Support Engineer on the EPIC team, you will play a vital role in facilitating internal software development leveraging EPICs LLM and generative AI tools. Your responsibilities will include meeting with developers, explaining features, helping developers debug their applications, and assisting with support tickets. Strong technical and communication skills are essential for success in this role.

In this role you will be responsible for:

Act as the primary technical liaison between the EPIC team and other development teams at AbbVieUnderstand, share, and contribute to API documentation for the tools developed by the EPIC teamUnderstand and communicate to developers the limitations of large language models (LLMs)Assist in debugging applications trying to interface with those APIsAssist in resolving support tickets in cases where API behavior is unexpectedPromote the EPIC team's products and foster adoption within the organization
Qualifications
Tools and skills you will use in this role:PythonStrong communication skills regarding technical conceptsAI ApplicationsREST API development and consumption skillsSystem design and software development skillsExperiences that make you a strong fit for this role:

Required

Bachelors degree in relevant field and at least 5 years relevant experience OR Masters degree in relevant field and at least 4 years experience.Strong technical background with experience in software developmentExcellent written and verbal communication skills, with the ability to convey complex technical information concisely and clearlyAbility to clearly explain software tools and APIsExperience with AI applications and understanding of LLMs Preferred Experience with other languages (e.g. Java) preferredExperience working in a biopharmaceutical or life sciences companyWhy Business Technology Solutions

For anyone who wants to use technology and data to make a difference in peoples lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: were ready for you.
Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the time of this postingbased on the job grade for this position. Individualcompensation paid within this range will depend on many factors including geographic location, and we may ultimatelypay more orless than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/visioninsurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefitsthat are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paidandmay be modified at the Companys sole and absolute discretion, consistent with applicable law. AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.