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IT Support Engineer

2 months ago

Chicago, Illinois, United States iManage Full time
Job Overview

iManage is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities
  • Analyzing and Resolving Complex Issues

You will analyze and resolve complex technical issues in multi-tiered application environments, utilizing your expertise in software and configuration troubleshooting.

Developing Technical Knowledge

You will develop and maintain a deep technical knowledge of our iManage product suite, staying up-to-date with the latest technologies and protocols.

Collaborating with Teams

You will effectively collaborate with customer engineers and system integrators to support complex system deployment projects, ensuring seamless integration and resolution of technical issues.

Maintaining Technical Expertise

You will maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies.

Developing Best Practices

You will develop, document, and publish best practice methods, technical white papers, blogs, and solutions to share with the team and improve overall technical expertise.

Proactive Support

You will proactively assist customers and internal teams to avoid or reduce problem occurrence, providing timely and effective support to ensure minimal downtime and maximum productivity.

Requirements
  • Education

A Bachelor's degree in computer science or information technology is required.

Technical Skills

You will have advanced knowledge of mobile connectivity solutions, including Apple iOS applications, and proven ability to troubleshoot system and connectivity issues.

Database and Web Technologies

You will have working knowledge of SQL database technologies, web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript, and/or VB Script.

Certifications

MCSE, MCP, or MCSA certification is preferred.

What We Offer
  • Competitive Salary and Bonuses

iManage offers a competitive base salary and performance-related bonuses to recognize and reward your hard work and dedication.

Collaborative Team Environment

You will be part of a dynamic team environment that values collaboration, learning, and growth, with opportunities to work with multiple teams and develop your skills.

Meaningful Work

You will have the opportunity to focus on meaningful work, solving complex, real-world issues utilizing the latest technologies and protocols.

Career Development Support

iManage offers a career development support framework, providing access to online learning libraries and opportunities for growth and advancement.

Competitive Benefits

iManage offers a comprehensive benefits package, including attractive salary, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, and unlimited sick days.

About iManage

iManage is dedicated to Making Knowledge WorkTM. We are a leading provider of intelligent, cloud-enabled, secure knowledge work platforms, serving over one million professionals across 65+ countries.

We are committed to innovation, solving complex professional challenges, and enabling better business outcomes. Our work is ambitious and rewarding, and we are seeking individuals who share our passion for problem-solving and collaboration.

At iManage, we value diversity, inclusion, and growth, and we encourage everyone to bring their authentic selves to work. We are committed to creating an inclusive environment where everyone can thrive and contribute to our mission.