Client Success Manager, SMB

Found in: beBee jobs US - 2 weeks ago

Omaha, Nebraska, United States Proxibid Full time

The Role

Auction Technology Group North America (ATGNA) is establishing a new, dedicated Client Success team that will be responsible for retaining current clients and revenue. As a Client Success Manager (CSM), you will be the face of ATG and a trusted advisor to our clients. You will serve as each client's business consultant, collaborating on strategic initiatives and sharing best practices. As the primary point of contact for your clients, you will independently manage escalations that may impact the client's relationship with ATG. In addition to being a business consultant and escalation point of contact, you will develop relationships with stakeholders within your clients' organization and work together to implement strategies that lead to increased platform utilization, drive revenue growth, and transform their business.

About the opportunity:

  • Independently manage, develop, deploy, and consult on strategies to grow a book of business of approximately 130 accounts, generating approximately $3M in revenue, and ensure that monthly retention and growth targets across the portfolio are met and/or exceeded.
  • Communicate the value of marketing and ecommerce best practices to your assigned portfolio of accounts and collaborate with clients to develop strategies to adopt best practices that lead to revenue growth.
  • Analyze adoption data and client behavior to determine potential risk of client churn. Use that data to develop risk mitigation plans that prevent or reduce churn or portfolio contraction.
  • Identify opportunities for continuous improvement within the team, ATGNA, or the customer segment as necessary.
  • Identify opportunities to solicit acts of advocacy from clients and convert them into loyal supporters.
  • Share best practices within ATGNA and the team to level up and drive performance.
  • Advocate on behalf of the client internally and be an effective cross-functional partner to Sales, Client Services, Customer Experience, Product, R&D, and Finance teams.
  • Develop and maintain product expertise across ATG products and platforms.

What you will need for success:

  • 5+ years of experience being previously accountable for, achieving, and often exceeding revenue targets, including retention, sales, and cross/upsell goals in a customer success management, account management, sales, or other customer-facing role that advises/consults clients.
  • 2 years of experience consulting with small to mid-sized clients and/or startups and/or solopreneurs.
  • Preferred - knowledge and experience working with auctions, ecommerce, or large construction/agricultural equipment sales business models.
  • Demonstrated balanced yet insatiable curiosity.
  • Strong listening, communication, interpersonal, and presentation skills; strong ability to motivate and persuade others.
  • Experience owning customer relationships with a blend of moderate-to-low level of virtual face-to-face interactions.
  • Driven and action-oriented with a sense of urgency; ability to perform effectively under pressure.
  • Ability to quickly build trusting relationships with customers and internal/external stakeholders.
  • Self-motivated, proactive team player with innovative ideas that inspire customer loyalty and adoption.
  • Experience with Salesforce or other CRM tools.

What you will bring to the team:

  • Skilled in asking good questions.
  • Excellent listening skills.
  • Solution-oriented mindset.
  • Resilient and fearless in the face of challenges.
  • Proactive in identifying and addressing customer needs.
  • Skilled in closing deals and achieving results.
  • Strategic thinker who can provide valuable insights and recommendations.
  • Straightforward and honest in communication.

Join our Client Success team at ATGNA and make a significant impact in retaining clients and driving revenue growth. Apply today to be a part of our dynamic and results-oriented team. Thank you for considering ATGNA as your next career opportunity. We look forward to hearing from you

  • Client Champion

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States Travefy Full time

    Build tools that are shaping the future of travel.At Travefy our mission is to power the success of travel professionals.Our platform – including trip proposal, itinerary management, and client management tools – help Travel Advisors, Tour Operators, and other professionals efficiently grow their businesses. We're proud that Travefy powers thousands of...

  • Project Manager

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States BWBR Architects, Inc. Full time

    APPLICATION REQUIREMENT: Please submit cover letter, resume and work samples or a portfolio. DOCUMENTS BEING UPLOADED MUST BE LESS THAN 5 MB Project Managers at BWBR are responsible for delivering exceptional buildings and experiences to our clients. As a manager on BWBR's healthcare projects, you will use your knowledge of healthcare design and systems,...

  • Commercial Construction Project Manager

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States gpac Full time

    Qualifications• Must have a proven work history working with a Commercial General Contractor• 5+ years' experience managing commercial construction ground up projects at least $5M or larger from start to finish• Applicants with relevant certifications or equivalent experience will also be considered• Practical experience in project management•...

  • Construction Project Manager

    Found in: beBee jobs US - 2 days ago

    Omaha, Nebraska, United States gpac Full time

    A rising commercial construction corporation is looking for their next ProjectManager within Diverse Commercial, Multifamily, Hospitality, or Industrial construction. This is a great company to work with that has amazing benefits and growth opportunities. Their culture is second to none, offering a strong family feelQualifications for Project...

  • Business Analyst

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States Wipro Limited Full time

    The ideal candidate will Have completed a summer internship. Turn data insights into actionable solutions and strategies for our clients Display attention to detail and think critically to solve complex problems Have an aptitude for understanding and interpreting data then communicating results Work collaboratively with a team and adhere to established...

  • Maintenance Manager

    Found in: beBee jobs US - 6 days ago

    Omaha, Nebraska, United States NATIONAL ARBOR DAY FOUNDATION Full time

    Are you a force for good? Does the opportunity to devote your talents to a cause much greater than yourself excite you? Arbor Day Foundation is a place you can do work that matters, with people who care, in an inspiring environment.As we say at the Foundation:life is short, love where you work.As one of the world's largest conservation organizations, the...

  • Wireless Field Technician

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States Teralytic Full time

    Teralytic is a precision agriculture company dedicated to helping farmers monitor and manage soil health. We believe soil health is critical to crop yield, and that our platform can help farmers reduce crop input, build regenerative practices, and maximize profit. We've built a team of talented scientists, engineers and innovators who are passionate about...

  • Manager Station Operations

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States Omaha Public Power District Full time

    OPPD's Utility Operations is looking for a Leader to join their team The Manager Station Operations lead personnel in the safe, efficient, reliable and economically responsible operation and fuel management needs of OPPD¿s Nebraska City Station / North Omaha Station. Implement Production Operations policies and all related working procedures to ensure...

  • OneStream Solution Architect

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States Spaulding Ridge Full time

    Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.At Spaulding Ridge, we believe all business is personal. Core to our values is...

  • Sales Development Representative

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States Travefy Full time

    Build tools that are shaping the future of travel.At Travefy our mission is to power the success of travel professionals.Our platform – including trip proposal, itinerary management, and client management tools – help Travel Advisors, Tour Operators, and other professionals efficiently grow their businesses. We're proud that Travefy powers thousands of...

  • Residential Coordinator

    Found in: beBee jobs US - 4 days ago

    Omaha, Nebraska, United States BAIG LLC Full time

    Residential Coordinator Job DescriptionWhat is your role as a Residential Coordinator?The Day Coordinator supports the current Shared Living Provider. This position provides monitoring and support to those in residential services to ensure Shared Living Providers deliver the highest level of quality services possible, while maintaining compliance with the...

  • Senior Software Engineer

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States Travefy Full time

    Build tools that are shaping the future of travel.At Travefy our mission is to power the success of travel professionals.Our platform helps Travel Agents, Tour Operators, and other travel professionals enrich traveler experiences and efficiently grow their businesses with tools that help them build client itineraries, manage client information, and market...

  • Cyber Engineer Sr

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States SAIC Career Site Full time

    Description We are looking for candidates passionate about craftsmanship, teamwork, and delivering user capability to join SAIC supporting the Air Force weather community on the Technology Application Development & Sustainment (TADS) contract. Cyber Security Engineers will design, develop, and maintain software systems from science to operations within an...

  • Associate Dean of Research and Innovation

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States Creighton University Full time

    Associate Dean for Research and Innovation & Dr. C.C. and Mable L. Criss and Drs. Gilbert and Clinton Beirne Endowed Chair in Nursing The Creighton University College of Nursing invites candidates to apply for a joint faculty position between the College of Nursing (CON) and Common Spirit Health (CHI). A successful candidate will assume a senior-level...

  • Product Owner

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States Ztek Consulting Full time

    Job Title: Product Owner5+ Years as a Product OwnerAgile Certification (CSM, CSPO, CSP)Prior experience with core banking applications, financial systems and/or digital deliveryExperience in data warehousing/data mining/data analytics.Understands product strategy, market, industry, and client goals.Establishes user story acceptance criteria, accepts user...

  • Accountant II

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States Durham Staffing Solutions Full time

    Our client is seeking an Accountant II to join their team. The selected individual will be responsible for processing and managing the organization's payroll and related accounting functions. Our client offers a hybrid work environment and a great benefit package.Job Duties:Perform general accounting functions and payroll operations. Responsible for general...

  • Payroll Accountant

    Found in: beBee jobs US - 4 days ago

    Omaha, Nebraska, United States Durham Staffing Solutions Full time

    Our client is seeking a Temporary Payroll Accountant to join their team. The selected individual will be responsible for processing and managing the organization's payroll and related accounting functions. Our client offers a hybrid work environment and a great benefit package. It is important to note that this opportunity does have potential to become a...

  • Senior Grant Accountant

    Found in: beBee jobs US - 2 weeks ago

    Omaha, Nebraska, United States Durham Staffing Solutions Full time

    Our client is seeking a Senior Grant Accountant to join their team. The selected individual will be responsible for maintaining financial, accounting, and grant support services to meet the needs of the organization and its client's. In doing this, the position will work closely and have direct collaboration with the various accounting areas, the program...

  • Fire Technician

    Found in: beBee jobs US - 1 week ago

    Omaha, Nebraska, United States NES Fircroft Full time

    Good Day The NES Chicago office currently has a great job opportunity with one of the world's largest oil and gas organizations at their refinery located in Superior Wisconsin for a Fire Technician. This individual would be employed on a long-term contract basis. If this sounds like a great opportunity for yourself or someone you know, please reach out to...

  • Event Technology Internship, Audio Visual

    Found in: beBee jobs US - 4 days ago

    Omaha, Nebraska, United States Encore Event Technologies Full time

    The Event Technology Internship is slated to begin in August and run through December.Position OverviewThe Event Technology Intern will assist in the set-up and operation of large and small scale audiovisual system for live events while ensuring the utmost client satisfaction. This role will learn work in the field providing technical and sales support, or...