Client Champion
Found in: beBee jobs US - 6 days ago
Build tools that are shaping the future of travel.
At Travefy our mission is to power the success of travel professionals.
Our platform – including trip proposal, itinerary management, and client management tools – help Travel Advisors, Tour Operators, and other professionals efficiently grow their businesses. We're proud that Travefy powers thousands of travel businesses across the globe and are excited to grow our team with others who have a passion to solve problems and transform the travel industry.
Client Champions at Travefy are an integral part of our commitment to the success of our users and embody our philosophy that support is a feature.
As a lean team, Client Champions at Travefy are never a cog in the machine and always own their own work streams, with ample opportunities for learning, development and most importantly – impact.
This position is available in Lincoln, Nebraska, Omaha, Nebraska or Pennington, New Jersey.
You must apply at
Roles & Responsibilities
As a Client Champion you will:
Provide personal training sessions for users, ensuring they are making the most of Travefy's software
Write FAQs, create videos, or other documentation to help users help themselves when using Travefy
Collect user feedback, bugs, or other issues to share with the product team
You'd Be A Great Fit If
You are a high-energy self-starter with an infectiously positive attitude
You're a good listener and empathetic to user needs
You are a problem solver and critical thinker with fantastic professional communication skills
You love people and thrive on interacting with them across mediums
Requirements
You are a strong written and verbal communicator
You have clear experience in a customer-facing or support role
Experience with SaaS technology, the travel industry or Intercom is a plus
Benefits
$47K total target compensation including $40K base salary and $7K target performance bonus
Healthcare, Dental, and Vision coverage for you and your family in addition to Disability Insurance and Life Insurance.
401(k) Retirement Plan with automatic company contribution
An Unlimited Vacation Policy including an Annual Travel Stipend
Enjoy a technology budget, food budget, and fun work environment
And more...
To Apply
Travefy focuses on SaaS, B2B, Online Travel, Travel, and Travel & Tourism. Their company has offices in Omaha, Princeton, Lincoln, and Pennington. They have a small team that's between 11-50 employees.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
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