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Commercial Underwriting Supervisor
3 months ago
Berkshire Hathaway GUARD Insurance Companies, an A+ rated company, is rapidly expanding our footprint throughout the US. We are currently searching for a Small Business Unit Supervisor to oversee a Team in Underwriting. If you are focused on technology, are attentive to detail, and provide solid customer service, then our team might be right for you
Our Small Business Underwriting environment is fast paced, service oriented, and production driven. Underwriting Analysts are responsible for the verification of insured's operations and determining the acceptability of submissions from our agency partners, as well as maintaining service levels and providing superior customer service.
ResponsibilitiesThe Small Business Unit Supervisor is responsible for the day to day operations of a Team, which includes, but is not limited to:
- Supervision and oversight of staff to include production, quality, and training for both new and existing staff.
- Provides regular coaching and constructive feedback to staff.
- Management of workflow and Service Levels.
- Monitoring of daily production within the unit.
- Regular communication with agents.
- Responding to any escalated calls and/or e-mails
- Leadership ability
- Problem solving/analysis
- Excellent oral and written communication skills
- Strong organizational skills
- Proficient use of a computer
- Attention to detail and accuracy
- Bachelor's degree or an equivalent combination of education and experience preferred
- Prior supervisory experience is preferred, but will consider a combination of insurance experience and prior work history in lieu of supervisory experience
- Must be able to work out of the Corporate Office in Wilkes-Barre, PA
