Staff Application Administrator

4 weeks ago


Portland, Oregon, United States Portland General Electric Company Full time

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Staff Application Administrator

This position will support PGE's physical security applications. You will design, support and implement short- and long-term strategies, solutions and customer support to information technology (IT) needs through new and existing applications, systems architecture, network systems, applications and infrastructure.

This role also maintains, integrates, and implements software applications within the organization. You will perform software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to applications. And ensure that proper controls are established and maintained over test and production systems and software source code.

Job Function Summary

Application Administration Maintains, integrates, and implements software applications within the organization. Performs software application testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of new software and updates to applications. Ensures proper controls are established and maintained over test and production systems and software source code.

Key Job Information

Intermediate Professional Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills. Expands on high-level knowledge of the company, processes and customers. Solves a range of more complex problems. Analyzes possible solutions using advanced knowledge and applying protocols. Operates independently and receives only a moderate level of guidance and direction.



Key Responsibilities

  • Application Support (ASUP) Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
  • Configuration Management (CFMG) Applies tools, techniques and processes to track, log and correct information related to configuration items, ensuring protection of assets and components from unauthorized change, diversion and inappropriate use.
  • Problem Management (PBMG) Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
  • Incident Management (USUP) Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
  • Porting/Software Configuration (PORT) Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. Documents faults, implements resolutions and retests to agreed standards.
  • Systems Design (DESN) Specifies user/system interfaces and translates logical designs into physical designs, taking account of target environment, performance security requirements and existing systems. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.



Education/Experience/Certifications

  • Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.
  • Typically, two or more years in related field.
  • Experience with Microsoft Powershell and SQL Server is preferred.



Competencies (Knowledge, Skills, Abilities)

Functional Competencies

  • Working knowledge of change-management processes.
  • Working knowledge of lifecycle planning of configuration items. (CI)
  • Working knowledge of operating systems. (e.g., Unix, Windows)
  • Working knowledge of database concepts.
  • Working knowledge of certificate management.
  • Working knowledge of infrastructure concepts.
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