Systems Engineer I

1 month ago

Atlanta, Georgia, United States Cox Enterprises Full time

The System Engineer I at Cox Automotive, is responsible for troubleshooting and support of applications under the Cox Automotive umbrella. The System Engineer I also provides technical resolution to application issues, as well as helping to report bugs that are later business requirements. Provide advice and guidance, using monitoring emerging technologies.
WHAT YOU'LL DO
Job Responsibilities:

  • Provides ongoing support, monitoring, and maintenance of deployed products.
  • Work and manage incidents, tasks and problems utilizing Service Now as our ITSM.
  • Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization.
  • Troubleshoot and resolve application issues escalated to our support team.
  • Application support utilizing log searching techniques using software like SPLUNK and SQL skills.
  • Conduct analysis of support issues to help identify current state of business process or system inadequacies.
  • Escalate issues to Sr. System Engineers and/or development's teams as necessary and log defects/problems in Service Now.
  • Obtain and maintain a working knowledge of main sites under the Cox Automotive umbrella, applications, customers, and business units.
  • Closely collaborate and assist application development teams when required to ensure timely delivery of system fixes.
  • Document and maintain our knowledge base.
  • Responds with a sense of urgency to critical tickets.
  • Volunteers to assist and support others when needed.
  • Remains abreast of industry changes.
  • Effectively applies relevant technical processes to appropriate business needs.
  • Provides information in a timely fashion and keeps users fully informed of progress and decisions being made.

WHO YOU ARE
Qualifications:

  • B.S. Degree in computer science or related field or equivalent experience
  • 6 months to 2 years of related experience
  • Strong problem solving and communication skills required. Ability to manage relationships while being consistent and providing quality.
  • Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload.
  • A+, Net+ certification, preferred
  • SQL intermediate-advance skills
  • Available for on-call rotations in a 24/7 online business environment.
  • Work under pressure with time constraints; regular change in work tasks/duties.

USD 64, ,400.00 per year
Compensation:
Compensation includes a base salary of $64, $96, The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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