Junior Helpdesk Specialist

2 months ago

Washington, Washington, D.C., United States NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Junior Helpdesk Specialist to join our team in Washington, DC, District of Columbia (US-DC), United States (US).

General Duties:

The Junior Helpdesk Specialist shall provide support to end users on a variety of issues.

Responsibilities include but are not limited to:

  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.

Basic Qualifications:

  • High school diploma or higher education.
  • Minimum 2 years of Helpdesk support experience.
  • Public Trust security clearance required

Preferred Qualifications:

  • General knowledge of Active Directory, Microsoft Office products, mobile devices, workstations and peripherals, and Windows OS.
  • Excellent communication skills and flexibility in performing daily duties in a fast-paced environment.

#FEDSEC


About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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