MAC Desktop Support

1 month ago


Fremont, California, United States TEKsystems Full time

Our client is building out a new division of Wearable Health Technologies. With the new product line, our client needs to keep up on the hiring needs. All of the developers work on MACs and need to be set up for success for the product launch to see success.

Description:

Hardware Summary

o Dell Product Line

o Dell Support Process

o Dell Diagnostics

o Dell Service Tag & Express Service Code

o Mac support

o Deploy and maintain Mac using AirWatch MDM system.

o Familiarity with Intune or JAMF MDM systems.

o Previous experience with corporate Mac support with restricted system access

o Xerox Managed Print Services

o Cisco Telephones

o Mobile Devices support: iPad/ iPhone, Android

Software Summary

o Windows 11, 10, 7

o Office 365, Office 2016 (Client), Office 2010 (Client)

Application Support Summary

o McAfee Anti-Virus Suite

o Endpoint Encryption

o Encryption Recovery

o ePO Dashboard

o BitLocker

o Symantec Management Tools

o Symantec Management Agent (Altiris)

o SCCM

o Bomgar (Remote Access)

o WebEx Productivity Tools

o Microsoft Teams end user support

o Edge browser setting

o Cisco AnyConnect VPN

o Zscaler Application (Cloud Proxy)

Hardware Deployment

o PXE Boot Imaging

o Break Fix Deployment

o New Hire Deployment

o PC Refresh Projects

Support Structure

o Tier 1/2 Support

o HW Break Fix

o Application Support

o OS Troubleshooting

o Imaging

o Equipment Moves

o Telephone Deployment

o Ticket Management

o Smart Hands Support

o Data Center Rack & Stack

o Server Reboots

o Device Console Access

o Hot Swaps (Component)

o On-Call Support

o Additional Site Support (Emergency)

o Specialized Support

o Field Sales Support

o Executive Support

o Asset Management

o eWaste

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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