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Implementation Manager

3 months ago

Remote, Oregon, United States Vividly Full time

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That's OK. Most people aren't. It's a $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we're solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy's, and Laird Superfoods.

The Team

Join our Implementation team, a crucial touchpoint for all our customers throughout their journey with us. Implementation team members are the guru's of our product, providing a rich experience to every customer that we work with. We excel in managing both technical and non-technical aspects and leveraging a hybrid waterfall and agile project management approach. Through this we are proud to have the fastest among our competitors to get customers live while also holding an average CSAT of 9.7/10, a testament to our dedication of excellence.

Who You Are

You are a team player who thrives in a collaborative environment and values the contributions of others. Humble in your approach, you are always willing to learn and grow. Your hustle and grit drive you to tackle challenges head-on and see projects through to completion. With a curious mindset, you continually seek out new knowledge and innovative solutions. Your analytical skills enable you to make data-driven decisions and provide valuable insights to enhance our customer experience.

Your Impact

  • Provide best in class onboarding to robust, industry leading consumer brands
  • Technical expertise that drives rapid implementations along with concise product feedback
  • Team player, by joining our team, everyone one here benefits through your strengths
  • Customer projects and teams are aligned at all times, comfortably moving through new processes and requirements.
  • Clear data points and reporting to drive implementation and product improvements

Required Qualifications

  • 3-5 years either within enterprise project management or implementations
  • Proven track record of delivering high quality projects, on time and with great sentiment
  • Experience with consumer goods either in sales or accounting
  • High attention to detail
  • Comfortability with multiple projects at a time varying in size and complexity
  • Excitement to learn and teach best practices around trade, you have a passion for the "Ah ha" moments
  • Ability to work within the continental US

Nice to Have Qualifications

  • The perfect candidate would have experience with project management/ideally in the software space, but also experience in the account realm around cash app + deductions. I doubt we'll find this perfect combo, but worth listing
    Don't have the "nice to have" qualifications? That's OK As long as you have the required qualifications, you should apply

Additional Info

  • Vividly is not only committed to fostering a dynamic and inclusive work environment but also offers a comprehensive range of benefits to support and enhance your professional journey with us. Here's a glimpse of what you can expect:

Benefits

  • 100% Remote position - Truly remote - we are open to anywhere in the USA, so long as you have a good internet connection.
  • Salary and equity - We base our salary bands off of current market data to ensure you're getting compensated fairly.
  • Flexible PTO - and we really mean it We want folks to utilize time off to help prevent burn out
  • Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 60% of all dependent premiums on your plan.
  • 401K through Betterment - Where we contribute 3%.
  • Weekly Meals - $20 weekly stipend - plus, for every meal you purchase using your Sharebite stipend, they donate a meal to those in need.
  • Wellness Reimbursement - Monthly $50 wellness reimbursement for physical wellness, mental wellness, or learning & development - we've got you
  • Remote Work Stipend - Monthly $200 remote work stipend for your phone bill and internet.
  • Vividly Days Off - We turn many holidays that fall on a Monday or Friday into a 4 day weekend
  • Professional Development - we require managers to have a career development plan in place for all employees.

Vividly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, political affiliation or belief.