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Membership Specialist

3 months ago

Minneapolis, Minnesota, United States V3 Sports Full time

Who We Are

V3 Sports is a nonprofit located in vibrant North Minneapolis, focused on elevating our community through wellness, fitness, and education Thanks to our amazing partners, donors, and incredible community members, we have been making waves in Minneapolis, serving over a thousand families since 2007.

Why You'll Love Working Here

Our mission at V3 Sports is to elevate our community, and one of our passions is educating our community on how to swim. Every year, an unnecessary number of deaths occur due to drowning. V3 is continuing to develop aquatic programs that help people of all ages learn how to stay afloat in the water.

The V3 Center (Phase One) is almost ready to open its doors to our community We will provide aquatics and fitness offerings, on-site childcare and a new home for the Boys and Girls Club. Our goal is to begin the Phase Two expansion (adding a 50-meter pool, basketball courts, a track, and more) at the end of 2024 and complete it in 2027.

Wages and Benefits

$16 per hour; This position is not eligible for benefits except for worker's compensation, unemployment coverage, and accrual of Minnesota Sick and Safe Leave.


A Typical Day in the Life...

A typical day as V3 Sports' Membership Specialist provides an opportunity to be responsible for the day-to-day front desk operations of the center, which can include selling memberships, providing accurate facility and membership information, setting up and linking accounts correctly, offering general information on programming, as well as the following:

  • Greeting and interacting with all guests in a friendly and professional manner.
  • Ensuring that all members and guests are properly checked in at V3 and participating in the delivery of services to members.
  • Managing communication channels like emails, phone calls, and face-to-face interactions.
  • Maintaining a deep knowledge of V3 Sports products, services, policies, and eligibility requirements.
  • Responsible for learning all applicable V3 membership categories to give prospective members timely and precise information on V3 membership and programs.
  • Opening and closing the Membership operation when scheduled.
  • Providing facility tours as needed.
  • Learning and using the Mindbody software.
  • Maintaining a clean and organized member service desk.
  • Following proper procedures for all membership transactions.
  • Following all proper cash handling and cash drawer procedures.

Who You Are

  • You are willing to learn a variety of tasks, you possess excellent communication skills, and you have a serious work ethic.
  • You have a thorough understanding of nonprofit practices and a desire to work in a team-orientated environment.
  • You understand the importance of customer service and being professional.
  • You have knowledge of and experience with diverse groups of people of all socioeconomic conditions.
  • You can demonstrate skills in conflict management.
  • You can maintain a good working relationship with all co-workers and the public.
  • You can use good judgment in recognizing the scope of authority.
  • You have a valid driver's license, access to reliable transportation, and the ability to meet V3 Sports' driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit.

Diversity and open expression are fundamental to the work of V3 Sports. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

MEMBE001890



Diversity and open expression are fundamental to the work of V3 Sports. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.