Retail Associate

4 weeks ago


Minneapolis, Minnesota, United States Sam's Club Full time
Member Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. As a key member of our team, you will be responsible for ensuring a positive and memorable experience for our members. Your primary responsibilities will include:

Ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

Maintaining safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

Providing member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

We offer a competitive hourly wage range of $18.00 to $25.00, as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks such as Live Better U, a company-paid education benefit program. For more information about benefits and eligibility, please visit One.Walmart at https://bit.ly/3iOOb1J.
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