![Johns Hopkins Medicine](https://media.trabajo.org/img/noimg.jpg)
Workforce Management Business Analyst
1 month ago
Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.
What awaits you:
- Work-life balance - This is a hybrid role requiring you to work 1 day per week in the Hanover, MD office
- Medical, Dental, and Vision Insurance.
- 403B Savings Plan w/employer contribution.
- Paid Time off & Paid holidays.
- Employee and Dependent Tuition assistance benefits.
- Health and wellness programs and MORE
As the Workforce Management Business Analyst, you'll:
- Ensure the Contact Centers are staffed accurately to handle call handling goals, coordinate staffing requirements, evaluating Contact Center real-time performance including monitoring and tracking of unplanned and planned interruptions
- Responsible for call volume forecasts and service level performance for all Lines of Business and scheduling of 130+ call center agents.
- Develop strategies utilizing the WFM tools such as Community WFM and Avaya to ensure optimal skilling and shrinkage utilization to meet service level objectives for all lines of business
- Run, prepare, and analyze reports within the department
- Identify process improvements to present to management
- Serve as a resource for the reporting team to ensure that operational key performance indicators are achieved
- Execute workforce optimization strategy, staffing scheduling, and daily performance through real-time monitoring and oversight of activities
- Enter detailed data into workforce tools and applications to monitor the productivity of the call center agents to ensure service levels are met.
- Review past data, to provide forecasted workload, changes, assumption and inputs, along with solutions-oriented support for the team and provide insight to allow the management team to make staffing decisions.
What you'll bring:
- 5+ years' call center work experience and workforce management experience in an inbound call center.
- 3+ years' working with report creation and data manipulation highly preferred.
- Advanced Excel experience required.
- 1+ years' SQL experience preferred
- Experience using workforce management software, telecommunication or other call center systems (e.g., Community, Five9, Avaya CMS, IEX Totalview, Aspect Ewfm, Verint).
- Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders
Who we are:
Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.
Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
-
Business Analyst
3 weeks ago
Wilmington, North Carolina, United States Johns Hopkins Medicine Full timeJohns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: Work-life balance - This is a hybrid role requiring you to work 1 day per week in the Hanover, MD...
-
Senior Business Analyst
2 months ago
Wilmington, North Carolina, United States Johns Hopkins Medicine Full timeJohns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: This is a remote roleWork-life balanceMedical, Dental, and Vision Insurance.403B Savings Plan...
-
Quality Improvement Business Analyst
1 month ago
Wilmington, North Carolina, United States Johns Hopkins Medicine Full timeWho you are:As a Business Analyst in Quality Improvement for Johns Hopkins Health Plans, you will work with a team to improve HEDIS measure performance across three lines of business including one Medicaid and two commercial plans. You are detail-oriented and able to maintain focus while working with large sets of data. You have the ability resolve issues...
-
Business Analyst, Configuration
3 months ago
Wilmington, North Carolina, United States Johns Hopkins Medicine Full timeJohns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: Work-life balance - This is a remote roleMedical, Dental, and Vision Insurance.403B Savings Plan...
-
CM/UM Business Analyst
3 months ago
Wilmington, North Carolina, United States Johns Hopkins Medicine Full timeJohns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here. What awaits you: Work-life balance - This is a remote roleMedical, Dental, and Vision Insurance.403B Savings Plan...
-
Senior Applications Systems Analyst
1 week ago
Wilmington, North Carolina, United States State of North Carolina Full timeSalary: $75, $113,721.00 Annually Location : Wake County, NC Job Type: Permanent Full-Time Remote Employment: Flexible/Hybrid Department: Department of Information Technology Division: DIT Transportation Job Class Title: Applications Systems Analyst II Description of Work Are you prepared to advance your career? Explore why the State of North Carolina's...
-
Salesforce Solutions Analyst
1 week ago
Wilmington, North Carolina, United States ShiftCode Analytics Full timePosition: Salesforce Solutions Analyst Location: Remote (Hybrid Options Available) Duration: Contract to Hire Interview Process: Phone and Video Visa Requirements: USC, GC, GC-EAD Compensation: $70/hr C2C (Flexible for the right candidate) Company: ShiftCode Analytics Profile Requirements : LinkedIn profile with a professional picture is...
-
Data Analyst
24 hours ago
Wilmington, North Carolina, United States Cadence Counsel Full timeJob OverviewWe are seeking a highly skilled Data Analyst to join our team at Cadence Counsel. As a Data Analyst, you will play a critical role in designing, modeling, and testing transaction monitoring processes for a major investment bank.Key ResponsibilitiesDesign and implement data-driven solutions to identify and mitigate financial crime risksDevelop and...
-
Vendor Performance Analyst II
1 week ago
Wilmington, North Carolina, United States Allegis Group Full timeAllegis Group, Inc. Vendor Management Analyst OverviewThe Vendor Management Analyst plays a crucial role in overseeing vendor effectiveness, interpreting data, and enhancing processes to optimize business outcomes for Allegis Group, Inc. The successful candidate will possess robust analytical capabilities and problem-solving expertise to efficiently address...
-
Vendor Performance Analyst II
1 week ago
Wilmington, North Carolina, United States Allegis Group Full timeAllegis Group, Inc. Vendor Management Analyst OverviewThe Vendor Management Analyst plays a crucial role in overseeing vendor performance, interpreting data, and enhancing processes to optimize business outcomes for Allegis Group, Inc. The successful candidate will possess robust analytical and problem-solving abilities to effectively address challenges.Key...
-
Financial Analyst for Cost Management
1 week ago
Wilmington, North Carolina, United States The Ladders Full timeJob TypeFull-timePosition OverviewFounded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company based in Baltimore, Maryland. RSC2 specializes in delivering innovative expertise, support services, and technologies aimed at enhancing the performance of operations, programs, and systems of record. Our...
-
Finance Analyst
3 weeks ago
Wilmington, North Carolina, United States NewAgeSys Full timeThe Trade Operations Gene Therapies Analyst role is responsible for but not limited to financial control oversight and management of GTx processes from order delivery to product invoicing and returns. This position supports the business at a tactical and operational level.Your Key Responsibilities:Within QAD follow all documented processes for managing...
-
Lead Intelligence Analyst
1 week ago
Wilmington, North Carolina, United States Cherokee Nation Businesses Full timeJob OverviewLead Intelligence Analyst ***This role necessitates an active TS/SCI clearance.*** Cherokee Nation Businesses is on the lookout for a seasoned Lead Intelligence Analyst to enhance our team. The Lead Intelligence Analyst will support the Defense Counterintelligence Security Agency (DCSA) Vetting Risk Operations (VRO) in the evaluation and...
-
Business Development Manager
12 hours ago
Wilmington, North Carolina, United States Jobot Full timeJob OverviewWe are seeking a highly skilled and experienced Sales Manager to join our team at Jobot. As a Sales Manager, you will play a crucial role in driving our business growth by leading our sales team and building long-lasting relationships with clients.Key ResponsibilitiesDevelop and implement effective sales strategies to drive sales growth in the...
-
Vendor Performance Analyst II
1 week ago
Wilmington, North Carolina, United States Allegis Group Full timeAllegis Group, Inc. Vendor Performance Analyst OverviewThe Vendor Performance Analyst plays a crucial role in overseeing vendor efficiency, scrutinizing data, and enhancing operational processes to optimize value for Allegis Group, Inc. The successful candidate will possess robust analytical capabilities and problem-solving acumen to effectively address...
-
Senior Quality Assurance IT Analyst
1 week ago
Wilmington, North Carolina, United States NR Consulting Full timePosition Title: Senior Quality Assurance IT Analyst Location: Remote Employment Type: Contract Contract Duration: 12 Months Role Overview:The primary responsibility of the Quality Assurance Analyst is to formulate and implement quality assurance benchmarks and metrics for the IT services within the organization.This role involves collecting and evaluating...
-
Senior Quality Assurance IT Analyst
1 week ago
Wilmington, North Carolina, United States NR Consulting Full timePosition Title: Senior Quality Assurance IT Analyst Location: Remote Employment Type: Contract Duration: 12 Months Job Overview:The role of the Quality Assurance Analyst is to formulate and implement quality assurance standards and metrics for the IT services within the organization. This professional will also collect and assess data to support various...
-
Business Development Manager
22 hours ago
Wilmington, North Carolina, United States Medline Full timeJob SummaryUnder general supervision, manage the relationship with existing clients. Responsible for managing a portfolio of business for existing clients and generating revenue on assigned accounts. Serve as the primary interface for all products and services and create demand for the organization's products and services.Key ResponsibilitiesReview client...
-
Senior Quality Assurance IT Analyst
4 days ago
Wilmington, North Carolina, United States NR Consulting Full timePosition: Senior Quality Assurance IT Analyst Location: Remote Type: Contract Duration: 12 Months Overview:The role of the Senior Quality Assurance Analyst is crucial in establishing and maintaining quality assurance protocols for the IT services within NR Consulting. This professional will engage in the collection and examination of data to support...
-
SAP BODS ETL Specialist
3 days ago
Wilmington, North Carolina, United States Diverse Lynx Full timeKey Responsibilities: Manage the deployment of code across Development, Quality Assurance, and Production environments utilizing centralized repositories. Design, maintain, and support new and existing data pipelines from various source systems. Create and uphold business rules and processes related to data cleansing, consolidation, and validation. ...