Computer Assistant

4 weeks ago


Albuquerque, New Mexico, United States Wipro Limited Full time
General Responsibilities Provides front-line technical support to faculty staff and students; resolves entry-level problems.

Follows established protocols to provide technology solutions in support of students faculty and staff; escalates complex issues/problems to next level support or supervisor.

Shares existing resources and training materials to assist users; assists in identifying trends; updates documentation as needed. Stays up-to-date and maintains knowledge of all services offered and/or supported by the university. Documents and tracks calls received and assists with following up with clients until a satisfactory resolution is reached.

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