Enablement Adoption and Governance Lead

1 month ago

Lebanon, Oregon, United States Novo Nordisk Full time

About the Department
Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.
We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?
The Position
The purpose of the Enablement Adoption & Governance Lead is to drive workflow optimization, streamline processes, reduce inefficiencies, and enhance productivity across the Customer Experience and Marketing Enablement organization. This role involves partnering with senior management and capability owners to implement best practices, governance and methodologies for process improvements and efficiencies. This role will manage workflow technology solutions and work with Employee Experience to ensure training, education and change management strategies are developed as needed. Responsibilities include leading a team focused on omnichannel capability adoption and ensuring smooth transitions to new capabilities, systems, and processes.
Relationships
The role of the Enablement Adoption & Governance Lead reports directly into the Next Gen Customer Engagement and Enablement Lead. This role will regularly interface with direct reports and will interface with all other teams across Customer Experience & Marketing Enablement, including Omnichannel Engagement, Experience Operations, Marketing Operations, Experience Intelligence and Strategic Support & Execution. Outside of Customer Experience & Marketing Enablement, the Lead will interface with Commercial Excellence and Innovation, Employee Experience as well and Therapeutic Area leads.
Essential Functions

  • Strategy & Execution: Champion workflow optimization to streamline processes, reduce inefficiencies, and enhance productivity. Partner with senior management and capability owners to implement best practices, governance, and methodologies for process improvements and efficiencies. Manage the roadmap of workflow management and work with Employee Experience to ensure training and change management strategies developed as needed
  • Leadership & Team Management: Lead and develop a team focused on capability adoption through workflow and process optimization and stakeholder engagement. Leading the identification, analysis, and redesign of existing processes to improve efficiency, reduce waste, and enhance organizational effectiveness. Implementing best practices for training and stakeholder engagement to drive continuous adoption and improvement
  • Project Management: Liaise with Employee Experience on the design, develop, and delivery of comprehensive training programs to ensure that team members and stakeholders are proficient in new tools and processes, as appropriate. Coordinate change management efforts within CXME to facilitate smooth transitions and alignment ono new systems and processes
  • Stakeholder Engagement & Collaboration: Collaborate with stakeholders across departments, including operations, marketing, IT, and senior leadership, to ensure organizational alignment. Engage with stakeholders to gather feedback and make necessary adjustments. Identify, evaluate, and manage relationships with key vendors providing technology and services for customer engagement. Negotiate contracts, ensure vendors meet performance standards, and assess ongoing vendor performance. Collaborate with Employee Experience teams to execute change management plans
  • Compliance & Best Practices: Stay abreast of industry trends and emerging technologies to inform adoption strategies. Identify opportunities for continuous improvement and innovation in customer engagement processes and tools
  • Measurement, Optimization & Innovation: Establish metrics and KPIs to track the adoption and impact of new capabilities and measure the effectiveness of process optimization and change management efforts. Monitor operational metrics and adoption progress, analyze data, identify areas for improvement to drive continuous enhancement, and provide regular reports to leadership on the effectiveness and ROI of adoption efforts
  • Workflow Tool Owner: Develop and communicate a clear vision and roadmap for the workflow management tool (Workfront) aligned with user needs and organizational objectives. Collaborate with stakeholders to prioritize features, define requirements, and ensure successful delivery. Champion the workflow vision, advocate for necessary resources, and drive continuous improvement based on user feedback and market insights. Collect and analyze user feedback to inform enhancements and prioritize feature development. Identify and mitigate potential risks and challenges to ensure smooth tool delivery and adoption. Monitor workflow management tool performance against key metrics, providing insights and recommendations for optimizing user experience and achieving business objectives

Physical Requirements
Approximately 20-30% overnight travel.
Development of People
Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.
Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.
Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.
Qualifications

  • A bachelor's degree in marketing/technology or science related major required. Advanced degree preferred
  • 10+ years of experience including progressively responsible experience within process optimization, workflow management, or related roles within a commercial organization
  • Proven track record of leading change management initiatives and establishing organizational best practices and governance
  • Strong understanding of workflow management technology solutions and process optimization methodologies
  • Proficiency in project management software and tools (e.g. workflow)
  • Familiarity with data analytics tools and techniques for measuring process efficiency and effectiveness
  • Ability to manage complexity, including the leadership of work across competing priorities
  • Strong strategic thinking and analytical skills, with the ability to translate insights into actionable process and enablement strategies to guide optimization decisions
  • Strong understanding of regulatory, compliance, and ethical considerations in engaging with healthcare providers preferred
  • Proven track record of innovative market tactics/high impact results (based on metrics/ROI)
  • Outstanding planning and organizational skills with exceptionally high attention to quality of detail and proven track record of results and follow up
  • Excellent communication and stakeholder management skills, with ability to influence senior leaders and collaborate with cross-functional teams across the organization
  • Embodies leadership behaviors, including authenticity, servant leadership, will, empathy, decisiveness, and driving focus and simplicity
  • Excellent leadership and team management skills, with the ability to inspire and motivate others
  • People management experience required, with a proven track record of development and coaching

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

  • CDP Program Team Lead

    1 month ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center,...

  • Omnichannel Orchestration Therapeutic Area Lead

    4 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center,...

  • Integrated Customer Engagement Operations Lead

    1 month ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center,...

  • Director - Global Regulatory Lead

    2 months ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Our East Coast Global Development Hub brings together the best minds in life science innovation with facilities in Lexington, MA and Plainsboro, NJ. We support programs from early research through late-stage clinical development. We are building for the future, creating a distinct R&D community based on collaboration, partnerships, and...

  • Director - Commercial Execution - Midwest

    1 month ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Diabetes Sales Team leads the US sales efforts for Novo Nordisk's robust cardiometabolic product portfolio, which includes world class therapies for the treatment of diabetes, obesity, and the reduction of adverse cardiovascular events. As part of the team, you will have frontline exposure to our portfolio vision, business...

  • Director - Strategic Pricing and Contracting

    1 month ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive...

  • Peer to Peer Request Operations Analyst

    1 month ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center,...

  • Technical Product Manager

    3 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive...

  • Senior Manager

    4 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders...

  • Director - Media & Stakeholder Relations

    2 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Communications Department brings the value of Novo Nordisk medicines and innovations to life through strategic communications that elevate our purpose, drive our business, foster our culture and enhance our reputation with patients, customers, employees and society in the US. Communications is comprised of four distinct yet...

  • Automation Engineer

    3 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department You will be joining Fill & Finish Expansions (FFEx), which is responsible for all major expansion activities within aseptic production, solid dosage forms, finished products, fill & finish warehousing, and QC across all production areas in Product Supply. The area is anchored in Product Supply, Quality & IT, which globally employ...

  • Senior Manager

    1 month ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive...

  • Executive Director

    2 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department Novo Nordisk's Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders...

  • Senior Manager-Data Science

    3 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new...

  • Senior Cloud Advisor

    4 weeks ago

    Lebanon, Oregon, United States Novo Nordisk Full time

    About the Department The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive...

  • Lead Operator

    2 months ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Lead Operator

    2 months ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Lead Manufacturing Operator

    1 month ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Lead Manufacturing Operator

    1 month ago

    Lebanon, Pennsylvania, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Lead Operator

    1 month ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director

    4 weeks ago

    Lebanon, Pennsylvania, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Quality Assurance Lead, Food Production

    7 days ago

    Lebanon, Indiana, United States Skjodt-Barrett Foods Full time

    Job OverviewAbout UsSkjodt-Barrett Foods is a premier provider of food solutions and tailored ingredients for some of North America's most cherished and reputable brands. We pride ourselves on collaborating closely with our clients to grasp their distinct requirements and develop inventive, personalized solutions that bring delight to their consumers.Founded...

  • Warehouse Lead

    2 months ago

    Lebanon, United States Martin Brower Full time

    Come join our Team: - Starting Pay: $21.25/hour | After 6 Months $23.30/hour| After 1 Year: $26.50/hour-Sunday-Wednesday Work Schedule- 5:00pm-3:30am- Night Shift Differential: $0.75- Weekend Shift Differential: $2.50- Comprehensive benefits package including 401k and employee discounts!  Pay Transparency Statement:  The compensation philosophy reflects...

  • Warehouse Lead

    4 days ago

    Lebanon, United States Martin Brower Full time

    Come join our Team: - Starting Pay: $21.25/hour | After 6 Months $23.30/hour| After 1 Year: $26.50/hour-Sunday-Wednesday Work Schedule- 5:00pm-3:30am- Night Shift Differential: $0.75- Weekend Shift Differential: $2.50- Comprehensive benefits package including 401k and employee discounts!  Pay Transparency Statement:  The compensation philosophy reflects...

  • Associate Director

    4 weeks ago

    Lebanon, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Senior Director Supply Chain and Logistics

    2 months ago

    Lebanon, Pennsylvania, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Lead Quality Assurance Specialist

    6 days ago

    Lebanon, Indiana, United States Skjodt-Barrett Foods Full time

    Position OverviewCompany BackgroundSkjodt-Barrett Foods is a premier producer of culinary solutions and tailored ingredients for some of North America's most cherished and reputable brands. Our commitment lies in collaborating closely with our clients to comprehend their specific requirements and devise innovative, customized solutions that bring...

  • Lead Safety Engineer

    7 days ago

    Lebanon, Indiana, United States BioSpace, Inc. Full time

    Position Overview At BioSpace, Inc., we are dedicated to improving lives through innovative healthcare solutions. As a prominent player in the global healthcare landscape, we focus on discovering and delivering transformative therapies to patients worldwide. Our commitment to excellence is reflected in our workforce, which is driven by a passion for making a...

  • ECMO Specialist Lead Nurse

    2 months ago

    Lebanon, United States TriStar Centennial Medical Center Full time

    Description Offering Sign On Bonuses and Relocation Bonuses for Eligible Hires!Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at TriStar Centennial Medical Center have the opportunity to make a real impact. As a(an) ECMO Specialist...

  • ECMO Lead Specialist Nurse

    3 months ago

    Lebanon, United States TriStar Centennial Medical Center Full time

    Description IntroductionSign on and Relocation availableDo you have the career opportunities as a(an) ECMO Lead Specialist Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Centennial Medical Center which is a...

  • ECMO Lead Specialist Nurse

    1 month ago

    Lebanon, United States TriStar Centennial Medical Center Full time

    Description IntroductionSign on and Relocation availableDo you have the career opportunities as a(an) ECMO Lead Specialist Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Centennial Medical Center which is a...

  • ECMO Lead Specialist Nurse

    3 months ago

    Lebanon, United States TriStar Centennial Medical Center Full time

    Description IntroductionSign on and Relocation availableDo you have the career opportunities as a(an) ECMO Lead Specialist Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Centennial Medical Center which is a...

  • ECMO Lead Specialist Nurse

    3 months ago

    Lebanon, United States TriStar Centennial Medical Center Full time

    Description IntroductionSign on and Relocation availableDo you have the career opportunities as a(an) ECMO Lead Specialist Nurse you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Centennial Medical Center which is a...

  • Quality Assurance Lead, Food Production

    1 day ago

    Lebanon, Indiana, United States Skjodt-Barrett Foods Inc Full time

    About UsSkjodt-Barrett Foods Inc is a premier producer of culinary solutions and tailored ingredients for some of North America's most cherished and reputable brands. We pride ourselves on collaborating closely with our clients to grasp their distinct requirements and devise innovative, personalized solutions that bring joy to their consumers.Founded over 35...

  • Lead Bioprocess Scientist

    2 days ago

    Lebanon, Indiana, United States Eli Lilly Full time

    Company Overview:Eli Lilly is a global leader in healthcare, dedicated to enhancing the quality of life for individuals worldwide. Our headquarters is located in Indianapolis, Indiana, where our employees are committed to discovering and delivering transformative medicines, improving disease management, and contributing to our communities through...