Senior Manager

1 month ago

Lebanon, Oregon, United States Novo Nordisk Full time

About the Department
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
Responsible for managing day-to-day operations of pharmacy programs. This person will be responsible for driving new initiatives related to appropriate patients to ensure these programs provide best-in-class support while keeping on budget and continuously evaluating approach for efficiencies. Develops and reports insightful metrics to relevant groups contributing to pharmacy operations to assess operational performance.
This individual will maintain a high-level of collaboration and integration with all field-based teams, Brand Marketing, Training, Commercial Insights and Analytics, Managed Markets, Legal, Compliance, and Finance. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.
Relationships
Reports to the Director, Patient Support. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.
Essential Functions

  • Develop, design, and implement pharmacy capabilities and ongoing management of pharmacy programs
  • Support inline and future launch products. This includes supervising vendors related to pharmacy support programs
  • Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs
  • Develop performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs
  • Understand relevant competitive environment and understand their pharmacy and access strategies
  • Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company's patient support objectives for inline and launching brands
  • Champion integrated approach across teams to provide a best-in-class service offering to internal and external customers
  • Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
  • Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring
  • Ensure strong collaboration with relevant cross-functional stakeholders
  • Develop and maintain SOPs and business rules related to US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget
  • Drive development of company-wide processes and guidelines to support customer-focused objectives
  • Responsible for developing communications and engagement strategies for internal audiences and key external customers
  • Deliver periodic updates on programs to organization during POAs and other appropriate meetings
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors' performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services

Physical Requirements
10-20% overnight travel required.
Qualifications

  • Bachelor's degree from an accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred
  • A minimum of seven (7) years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry
  • Ability to translate strategies into measurable programs that have high ROI
  • Agency/Vendor management experience required
  • Ability to lead and collaborate on cross-functional teams required
  • Anticipates problems and roadblocks to avoid crisis management
  • Must have proven track record of developing accurate short- and long-term business plans, results and follow up
  • Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
  • Develops accurate short- and long-term plans, forecasting, and business analysis
  • Project Management and Quantitative analysis skills
  • Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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