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Food and Beverage Manager
4 months ago
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson overall mission, vision values and strategies
o Develops and implements strategies for achieving food and beverage goals and supports achievement of the hotel's goals
o Monitors status regularly and adjusts strategies as appropriate
o Develops the annual budget in conjunction with the Executive Committee
o Participates in the development of the annual marketing, sales, and strategies
o Continually improves hotel food and beverage and adheres to brand standards
Maximizes profitability and revenue by directing the hotel food and beverage operations
Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Audits and maintains food safety, ensuring all food and beverage staff have necessary safety certifications
Responds to food safety inspections and reports
Oversees monthly food and beverage inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.
Develops and implements the menu offerings and pricing based on competition, market trends, costs, etc.
Ensures outlets meet or exceed brand standards
Reviews guest complaints and responds as appropriate
Develops and implements strategies and practices which support employee engagement
Works with food vendors and purchasing to maintain high food quality
o Establishes relationships with food vendors and negotiates pricing where possible
o Attends vendor fairs and participates in food tastings
Assists Accounting with any vendor disputes regarding invoices and payment
o Communicates effectively with guests, management, employees, and corporate office
o Promotes Food and Beverage outlets through advertising and public relations campaigns through local sources
o Works closely with Restaurant and Kitchen Managers to maximize revenue while meeting or exceeding guest expectations
o Reports food and beverage revenue, costs, Medallia scores, and prepares other reports regularly for management
Develops and implements strategies and practices which support employee engagement
o Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
o Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
o Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
o Takes active role in recruitment and selection of qualified candidates
o Communicates performance expectations and provides employees with on-going feedback
o Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
o Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can service and teamwork
o Communicates and reinforces the vision for customer service to all managers, supervisors and employees
o Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
o Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
o Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
o Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Minimum of three years food and beverage management experience
Food and beverage experience in both the front and back of the house
Culinary program diploma required, bachelor's degree preferred
Experience managing to brand standards
Excellent oral and written communication skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Knowledge of local, state and federal liquor laws and regulations
Strong floor presence with focus and energy
Ability to multitask and work well under pressure
Basic computer skills in Microsoft Office Suite
Able to work a flexible schedule, including weekends and holidays
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.