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General Manager

2 months ago

Minneapolis, Minnesota, United States Compass Group USA Full time
Job Summary

The General Manager - Food and Beverage Operations will be responsible for overseeing the daily operations of the dining services department, ensuring exceptional customer service, and driving business growth. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on quality, safety, and financial performance.

Key Responsibilities
  • Develop and implement departmental strategies to drive business growth and improve customer satisfaction
  • Lead and manage a team of food and beverage professionals, providing coaching, training, and development opportunities
  • Ensure compliance with food safety and sanitation regulations, as well as company policies and procedures
  • Manage financial performance, including budgeting, forecasting, and financial reporting
  • Develop and maintain strong relationships with clients, residents, and other stakeholders
Business and Financial Competence
  • Understand market dynamics and enterprise-level objectives to drive business results
  • Align individual and team actions to drive business results
  • Develop and manage budgets, forecasts, and financial reports to drive business growth
Ensuring Exceptional Customer Service
  • Understand client business models to prioritize resident satisfaction
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage a team to deliver exceptional customer service
Team Building & Management
  • Lead and manage a team of food and beverage professionals
  • Develop and implement strategies to improve team performance and engagement
  • Provide coaching, training, and development opportunities to team members
Preferred Qualifications
  • Bachelor's degree in Food Services Technology/Management or related field
  • Five to seven years of direct foodservice operational management experience
  • Strong knowledge of food and catering trends, quality, production, sanitation, food cost controls, and presentation
  • Strong supervisory, leadership, management, and coaching skills