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Personal Lines Customer Success Representative

3 months ago

Greensboro, North Carolina, United States Brown & Brown Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown has an exciting opportunity available for a Personal Lines Customer Success Representative for our Personal Lines Team.

Fully REMOTE:must be in EST or CST.

The Customer Success Representative will focus mostly on remarketing for Ohio, Michigan, Indiana and Kentucky.

WHAT YOU'LL DO:

  • Document renewal, sales, and insurance operations compliance documents into the agency management systems
  • Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, evidence of insurance, auto ID cards, billing, payments, or any other service-related matters
  • Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities
  • Provide an exceptional customer experience

WHAT YOU'LL NEED:

  • Property & Casualty Producer Insurance License in good standing
  • 3+ years of customer service experience in the insurance industry
  • Experience handling personal account renewals, service needs, and customer escalations
  • Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc
  • Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
  • Experience handling policy endorsement requests, mortgage changes and Auto IDs. Experience handling payments or billing questions

WHAT WE OFFER:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off
  • Generous benefits package: health, dental, vision, 401(k), and many additional benefits
  • Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.