Current jobs related to Spirit Airlines Customer Service Agent - New York, New York - Worldwide Flight Services, Inc.
-
Customer Support Agent
4 weeks ago
New York, New York, United States WFS Full timePosition OverviewThe Airline Customer Service Agent is responsible for delivering comprehensive airport and passenger service operations. This includes managing reservations, issuing tickets and itineraries, calculating fares, processing refunds, and handling baggage inquiries. Agents are expected to provide essential travel information to passengers, assist...
-
New York, New York, United States Hallmark Aviation Services Full timeAbout Hallmark Aviation ServicesHallmark Aviation Services is a leading provider of above-the-wing ground handling services for international airlines. Our company is committed to delivering exceptional service and creating a positive experience for our customers.Job SummaryWe are seeking a highly motivated and organized Customer Service Agent to join our...
-
Airline Customer Service Representative
5 days ago
New York, New York, United States WFS Full timeJob SummaryAn Airport Passenger Service Agent performs a variety of tasks to ensure a smooth travel experience for airline passengers. Key responsibilities include making reservations, issuing tickets and itineraries, computing fares, and handling baggage and excess baggage charges. The agent must also provide passengers with general travel information, meet...
-
Airline Customer Service Representative
2 weeks ago
New York, New York, United States WFS Full time{"Job Summary": "As a Customer Service Agent with WFS, you will be responsible for providing exceptional service to airline passengers at the airport. Your duties will include checking baggage, collecting excess baggage charges, and providing general travel information. You will also be responsible for meeting aircraft at the gate or loading area, performing...
-
Senior Supervisor of Airline Customer Service
4 weeks ago
New York, New York, United States Hallmark Aviation Full timeAt Hallmark Aviation, we are seeking a committed Senior Supervisor for our Airline Customer Service division to oversee both operational and administrative functions, ensuring that excellence in service is consistently achieved. The ideal candidate will demonstrate robust leadership and organizational capabilities, alongside exceptional interpersonal skills,...
-
Airline Baggage Service Representative
1 week ago
New York, New York, United States Hallmark Aviation Services Full timeJob SummaryWe are seeking a highly skilled Baggage Service Agent to join our team at JFK Airport. As a key member of our operations team, you will be responsible for ensuring the smooth handling of baggage for our airline partners.Key ResponsibilitiesUtilize World Tracer (W/T) to create, amend, and close AHL, DPR, and OHD filesProvide exceptional customer...
-
New York, New York, United States American Airlines Full timeOverviewAre you eager to discover a realm of opportunities, both professionally and personally? Become a part of our American Airlines family, where you can travel the globe, enhance your skills, and evolve into your best self. As you begin this new chapter, you will face challenges with adaptability and poise, acquiring new competencies and advancing your...
-
Airport Customer Support Representative
4 weeks ago
New York, New York, United States WFS Full timePosition OverviewThe Passenger Service Agent is responsible for delivering comprehensive airport and passenger assistance services. This includes handling reservations, ticket issuance, fare calculations, and managing refunds. The agent also oversees baggage handling, collects excess baggage fees, and provides essential travel information to passengers....
-
Head of Customer Operations
3 weeks ago
New York, New York, United States American Airlines Full timeLocation: John F Kennedy Intl Apt (JFK-TRML) Cities: New York City JFK - NY Requisition ID: 74408 Overview Are you prepared to delve into a realm of opportunities, both professionally and personally? At American Airlines, you will have the chance to traverse the globe, enhance your skills, and evolve into your best self. As you embark on this new path, you...
-
Head of Customer Operations
3 weeks ago
New York, New York, United States American Airlines Full timeLocation: John F Kennedy Intl Apt (JFK-TRML) Cities: New York City JFK - NY Requisition ID: 74408 Overview Are you prepared to delve into a realm of opportunities, both professionally and personally? Become a part of the American Airlines family, where you will traverse the globe, enhance your skills, and evolve into your best self. As you embark on this new...
-
New York, New York, United States Hallmark Aviation Full timeAt Hallmark Aviation, we are seeking a committed Airline Senior Supervisor to oversee our operational and administrative functions, ensuring that exceptional quality standards are consistently achieved. The successful candidate will demonstrate robust leadership and organizational capabilities, outstanding interpersonal skills, and a strong commitment to...
-
Senior Supervisor of Airline Customer Operations
4 weeks ago
New York, New York, United States Hallmark Aviation Full timeAt Hallmark Aviation, we are seeking a committed Senior Supervisor to oversee our customer service and operational activities, ensuring that our quality benchmarks are consistently achieved. The successful candidate will demonstrate exceptional leadership and organizational capabilities, outstanding interpersonal skills, and a strong commitment to customer...
-
Airline Senior Supervisor
5 days ago
New York, New York, United States Hallmark Aviation Full timeJob Title: Airline Customer Service Senior SupervisorHallmark Aviation is seeking a highly skilled Airline Senior Supervisor to lead our team in EWR Airport.Job Summary:The successful candidate will be responsible for overseeing the airline operational and administrative processes, ensuring high-quality standards are met. This role requires strong leadership...
-
Airline Solutions Specialist
5 days ago
New York, New York, United States Crimson Solutions Full timeAbout Crimson SolutionsCrimson Solutions is a leading provider of innovative logistics solutions for the aviation industry.Job DescriptionWe are seeking a highly skilled Airline Solutions Specialist to join our team. As a key member of our logistics team, you will be responsible for providing expert solutions to our airline clients.Key...
-
Customer Service Agent
4 weeks ago
New York, New York, United States Stratford Solutions Inc. Full timeJob Title: Customer Service AgentJob Types: 12 Month ContractLocation: New York NYPay: $20.00 per hourAvailable Shift: 3:00 PM to 11:00 PM, with mandatory weekend availabilityJob Overview: Engage in non-emergency service inquiries, addressing phone calls from the public; deliver exceptional customer service and information to callers; manage a high volume of...
-
Customer Service Representative
3 weeks ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...
-
Mortgage Consultant, AACU Branch Services
3 weeks ago
New York, New York, United States American Airlines Full timeIntroductionAre you prepared to discover a realm of opportunities, both professionally and personally? Become a part of our American Airlines family, where you will have the chance to travel globally, enhance your skills, and evolve into your best self. As you begin this new chapter, you will face challenges with adaptability and poise, acquiring new...
-
Customer Care Director
6 days ago
New York, New York, United States American Airlines Full timeDirector, Customer CareAs a key member of the American Airlines team, the Director, Customer Care will lead the overall operations of the customer care group, ensuring exceptional customer experiences across all touchpoints. This role requires a strategic thinker with a passion for delivering outstanding service, driving business results, and fostering a...
-
Ground Service Equipment Technician
23 hours ago
New York, New York, United States United Airlines Full timeUnited Airlines Job SummaryWe are seeking a skilled Ground Service Equipment Utility Specialist to join our team at United Airlines. As a key member of our maintenance team, you will be responsible for ensuring the efficient operation of our ground service equipment.Key ResponsibilitiesInspect and test tools and equipment to ensure they are in good working...
-
Airline Customer Service Representative
3 weeks ago
New York, New York, United States WFS Full timeJob SummaryAn Airport Passenger Service Agent performs all aspects of airport and passenger service functions, including:Managing reservations and preparing travel documentsComputing fares and issuing refundsProviding general travel information and assistance to passengersMeeting aircraft at gates and performing duties in departure lounges and boarding...
Spirit Airlines Customer Service Agent
4 months ago
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job SummaryAn Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.
Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Responsibilities- Ability to judge distance.
- Ability to count money.
- Hear and respond to customers.
- Reports to work on a regular and timely basis.
- Must be willing to wear uniform and insignia as prescribed by the Company.
- Personal appearance and grooming that will present a favorable corporate image.
- Ability to speak and be understood in giving directions/information to passengers.
- Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
- High school diploma or equivalent preferred.
- Computer experiences necessary.
- Must have ability to work under pressure.
- Excellent interpersonal and communication skills required.
- Demonstrates qualities of leadership, initiative, and judgment.
- Ability to read, write, fluently speak and understand the English language.
- May be necessary to speak other language(s), in addition to English, depending on customer contract.
- Ability to lift up to 70 lbs Kg).
- Ability to stand and walk for an eight-hour shift.
- Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
- Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
- Need quality medical care? Multiple options for both full and part-time employees
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees
- Want to invest in your future? 401k program offered with company match
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
