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Medical Information Specialist III

2 months ago

Morrisville, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

This is a hybrid role - working at least 1 day per week in our Morrisville, NC office.

The shift for this role is Monday - Friday, rotating between the hours of 8AM - 8PM.

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated individual to join our team as a Medical Information Specialist III - N. In this information technology role, you will have the opportunity to make a significant impact on the healthcare industry by providing exceptional support to our customers.

Responsibilities:
  • Apply your oncology certification from any of the following accreditation organizations: OCN, CPON, AOCNP, and/or AOCNS, in order to deliver accurate medical information to customers.
  • Collaborate with cross-functional teams to successfully implement information technology solutions.
  • Conduct rigorous research to determine the most up-to-date medical information and ensure its accuracy.
  • Compete with the best in the field to deliver world-class customer service and support.
  • Engage in continuous professional development to stay at the forefront of medical advancements.
  • Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
  • Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
  • Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
  • Maintains expert knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
  • Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries. Serves as subject matter expert for designated areas of knowledge, including diseases, processes and products.
  • May review and approve responses by other team members, assist with regular quality checks and provide training and coaching on processes for managing inquiries, database and technology training.
  • Functions in a lead role and exercises judgment to resolve issues on behalf of management. May act as liaison to the client and performs other duties as assigned
Requirements:

Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification

Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency


Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

  • Certification as an MIS Nurse II or III with oncology certification from one of these accreditation organizations OCN, CPON, AOCNP, and/or AOCNS
  • Proven experience in the field of medical information and technology.
  • Strong commitment to delivering exceptional customer service, coupled with a drive for success.
  • Strict attention to detail and the ability to handle complex scientific challenges.
What sets us apart:
  • Join a globally recognized company that is committed to enabling our customers to make the world healthier, cleaner, and safer.
  • Work in a collaborative and inclusive environment where diverse experiences, backgrounds, and perspectives are valued.
  • Be part of a team of 100,000+ colleagues who share a common set of values - Integrity, Intensity, Innovation, and Involvement.
  • Benefit from opportunities for growth and advancement within the organization.
Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

  • Able to work upright and stationary for typical working hours.
  • Ability to use and learn standard office equipment and technology with proficiency.
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
  • May require travel. (Recruiter will provide more details.)

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.