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Customer Service Representative- Entry Level
4 weeks ago
Our event fundraising firm is seeking a dedicated and enthusiastic Entry-Level Customer Service Representative to join our dynamic team. This is a unique opportunity to contribute to meaningful causes while gaining valuable experience in customer service and event support.
As an Entry-Level Customer Service Representative, you will be instrumental in ensuring a positive experience for our donors and event participants. Your role will involve managing inquiries, providing information about our fundraising events, and supporting our mission to drive community impact through successful fundraising efforts.
Key Responsibilities:
- Serve as the first point of contact for donors, participants, and community members, addressing inquiries and providing detailed information about our events and initiatives.
- Assist with event logistics and preparation, ensuring effective communication and a seamless experience for all attendees.
- Resolve issues with professionalism, ensuring donors and participants feel valued and supported.
- Accurately record and update donor information, contributions, and event details in our database.
- Collaborate closely with fundraising and event teams to ensure the smooth execution of events and high levels of donor satisfaction.
Benefits:
- Extensive training and development programs.
- Opportunities for growth and advancement within the company.
- Supportive, mission-driven work environment.
- Competitive compensation package.
Qualifications:
- No prior experience required; full training provided.
- Strong verbal and written communication skills.
- Ability to handle interactions with donors and participants with empathy and professionalism.
- Basic computer skills with the ability to learn new systems quickly.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a collaborative team.
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