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Inside Account Specialist- Reactivation

2 months ago

Orlando, Florida, United States Staples Full time

Staples is business to business. You're what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you'll be doing:

  • Engage customer through phone, video, and/or digital correspondence to drive incremental sales growth and customer retention.
  • Leverage partnerships with various internal partners to drive growth and ensure customer.
  • satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
  • Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
  • Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience.
  • Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts
  • Manage sales funnel to close opportunities.
  • Drive customer engagement through both proactive and reactive customer engagements.
  • Responsible for identifying and winning opportunities through funnel process leading to hitting reactivation targets.

What you bring to the table:

  • Strong communication skills; active listener
  • Strong organization and time management skills
  • Solution oriented, self-starter and results oriented
  • Ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
  • Coachable, able to incorporate feedback
  • Ability to work in a team sales environment

What's needed- Basic Qualifications

  • 1+ years account management or related experience
  • 1+ year experience with MS Word, Outlook, Excel and PowerPoint

What's needed- Preferred Qualifications

  • Bachelor's Degree
  • Experience building customer relationships
  • Previous responsibility for a sales budget and track record of exceeding quota, activity metrics, KPIs
  • Experience with business-to-business sales process
  • Experience building customer relationships
  • Account management experience
  • Industry knowledge a plus

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call for more information.