Current jobs related to Client Support Account Specialist - Orlando, Florida - ServiceNow

  • Client Support Specialist

    3 weeks ago

    Orlando, Florida, United States Acuaity International Full time

    At Acuity International, we strive to empower individuals by utilizing our extensive array of services. Our global footprint offers diverse career paths that can lead to an enriching and rewarding professional journey. Discover the opportunities we have available to shape your future.As a Client Support Specialist, you will assist residents within our...

  • Client Support Associate

    1 month ago

    Orlando, Florida, United States M. Coast Full time

    Job OverviewM. Coast is a pioneering company that delivers innovative and unparalleled client experiences. We are seeking a driven and enthusiastic individual to join our Client Support Associate team and contribute to our mission of building, operating, and growing our brand.The Client Support Associate plays a crucial role in increasing awareness for our...

  • Client Support Liaison

    2 weeks ago

    Orlando, Florida, United States M. Coast Full time

    About M. CoastM. Coast is a leading provider of innovative solutions for businesses. We strive to deliver exceptional client experiences and build strong relationships with our customers. As a Client Support Associate, you will play a crucial role in achieving our goals and promoting our brand.Job SummaryWe are seeking a highly motivated and enthusiastic...

  • Client Support Associate

    3 weeks ago

    Orlando, Florida, United States M. Coast Full time

    About the RoleM. Coast is seeking a highly motivated and customer-focused Client Support Trainee to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the telecommunications industry.Key ResponsibilitiesClient Experience: Provide a superior client...

  • Accounting Specialist

    2 months ago

    Orlando, Florida, United States Lincoln Financial Group Full time

    Job SummaryWe are seeking a highly skilled Accounting Specialist to join our team at Lincoln Financial Group. As an Accounting Specialist, you will be responsible for preparing, recording, and analyzing accounting transactions, as well as ensuring the integrity of accounting records.Key ResponsibilitiesPrepare and record accounting transactions, including...

  • Client Support Associate

    1 month ago

    Orlando, Florida, United States M. Coast Full time

    Job OverviewM. Coast is seeking a highly motivated and detail-oriented Client Support Trainee to join our team. As a Client Support Trainee, you will play a critical role in providing exceptional customer service and support to our clients in the telecommunications industry.Key Responsibilities:Provide proactive and timely support to clients, ensuring their...

  • IT Support Specialist

    2 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing end-user support to employees in our call center facility, as well as providing technical support to remote users and help desk support to both remote and local users.Key...

  • Event Support Specialist

    6 days ago

    Orlando, Florida, United States LMG, LLC. Full time

    Essential Job Functions:Prepare detailed proposals for prospective clients by gathering quote information from Account Executives and entering it into computerized templates. Ensure accurate information is categorized and submitted for review.Manage and maintain accurate tour information on Sharepoint, ensuring seamless collaboration and communication...

  • Client Implementation Specialist

    4 weeks ago

    Orlando, Florida, United States Truist Inc Full time

    Job DescriptionThe Client Implementation Specialist IV is a critical role within Truist Wholesale, responsible for supporting complex client implementation efforts. This position requires a high level of expertise in wholesale banking and communications, as well as excellent collaboration and coordination skills.Key ResponsibilitiesImplement mid- to...

  • Accounts Payable Specialist

    1 week ago

    Orlando, Florida, United States Insight Global Full time

    Accounts Payable Specialist Job DescriptionInsight Global is seeking an experienced Accounts Payable Specialist to support our client's team in the Orlando area. This individual will process complex invoices involving purchase orders, pre-approved check requests, and employee expense reports in various systems. They will train and mentor the AP Specialist,...

  • Accounts Payable Specialist

    1 week ago

    Orlando, Florida, United States Insight Global Full time

    Accounts Payable Specialist Job DescriptionInsight Global is seeking an experienced Accounts Payable Specialist to support our client's team in the Orlando area. This individual will process complex invoices involving purchase orders, pre-approved check requests, and employee expense reports in various systems. They will train and mentor the AP Specialist,...

  • Accounts Receivable Specialist

    4 weeks ago

    Orlando, Florida, United States Florida State Distributors, Inc Full time

    Job Title: Accounts Receivable SpecialistAt Florida State Distributors, Inc, we are seeking an experienced Accounts Receivable Specialist to join our team. As an Accounts Receivable Specialist, you will be responsible for accurately processing accounts and incoming payments, maintaining compliance with financial policies and procedures, and performing...

  • Technical Support Specialist

    5 days ago

    Orlando, Florida, United States Tews Company Full time

    Job DescriptionAs a Technical Support Specialist at Tews Company, you will be responsible for providing top-notch support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients receive the best possible service.Key Responsibilities:Respond to user requests for service and troubleshoot...

  • Accounts Receivable Specialist

    1 week ago

    Orlando, Florida, United States Entertainment Technology Partners LLC Full time

    Accounts Receivable Specialist Job DescriptionEntertainment Technology Partners, LLC is a leading provider of live event, broadcast, and entertainment technology services. Our company is comprised of a dynamic collection of like-minded businesses with a global reach, focused on building strong relationships and delivering high-quality experiences through...

  • Accounts Receivable Specialist

    3 weeks ago

    Orlando, Florida, United States Entertainment Technology Partners Full time

    Accounts Receivable SpecialistEntertainment Technology Partners, LLC is seeking a highly skilled Accounts Receivable Specialist to join our team. As a key member of our accounting department, you will be responsible for managing the entire accounts receivable process, from billing and tracking to collections and reconciliation.Key Responsibilities:Assist the...

  • Imaging Technologist Specialist

    3 days ago

    Orlando, Florida, United States HealthCare Support Full time

    HealthCare Support is seeking a skilled Imaging Technologist Specialist for a 13-week contract in Orlando, Florida. This role involves working with cutting-edge imaging technology to capture high-quality images for diagnostic purposes. The successful candidate will possess the ability to operate complex imaging equipment, take accurate measurements, and...

  • Social Services Coordinator

    2 months ago

    Orlando, Florida, United States The Salvation Army Full time

    Job SummaryThe Salvation Army is seeking a skilled Case Management Specialist to join our team. As a Case Management Specialist, you will be responsible for providing comprehensive, long-term, structured, complex case management services for an assigned caseload of clients participating in our established life management program.Key...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Tews Company Full time

    Job SummaryTews Company is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring their IT needs are met.Key Responsibilities:Respond to user requests for service and troubleshoot incidents and problemsDevelop...

  • Accounts Receivable Specialist

    2 weeks ago

    Orlando, Florida, United States Florida State Distributors, Inc Full time

    Job DescriptionFlorida State Distributors, Inc is seeking a skilled Accounts Receivable Specialist to join our team.Job SummaryWe are looking for a detail-oriented professional to provide accurate and timely financial services in a dynamic business environment.Key ResponsibilitiesProcess and verify accounts and incoming paymentsMaintain compliance with...

  • Accounts Receivable Specialist

    2 weeks ago

    Orlando, Florida, United States Calloway Roofing LLC Full time

    Job SummaryCalloway Roofing LLC is seeking a skilled Accounts Receivable Specialist to join our team in Orlando. As a key member of our finance department, you will be responsible for managing customer payments, communicating with insurance carriers, and maintaining accurate records.Key Responsibilities:Process and record customer payments in our CRM...

Client Support Account Specialist

2 months ago

Orlando, Florida, United States ServiceNow Full time
What You Can Anticipate from Us:

At ServiceNow, we strive to enhance the work experience for everyone, including our employees. We believe that your optimal performance is achieved when you are living your best life and utilizing your unique skills. Therefore, we are committed to fostering an environment that allows our employees to thrive. Our culture emphasizes teamwork, and we aim to exceed customer expectations. We maintain a focus on humility and inclusivity, ensuring that sustainability and diversity are integral to our business practices, promoting transparency, equity, and accountability to drive meaningful change.

Alongside a competitive salary and supportive teams, we offer a genuine opportunity for career advancement within a progressive organization. We provide resources to support your well-being and that of your loved ones, including:

  • Company-wide global well-being days for all employees.
  • A flexible work culture that promotes a healthy work-life balance.
  • Parental leave initiatives.
  • Childcare and caregiving support.
  • A learning platform powered by our own technology, alongside a tuition reimbursement program.
  • A global mentoring initiative across various functions.
  • Team-building events, employee belonging groups, and community outreach activities.
Responsibilities in This Role:

ServiceNow is in search of driven and professional individuals to become part of our Support Account Management (SAM) Services team. This role is crucial in delivering exceptional customer satisfaction, as SAMs play a vital role in transforming how people work.

Note: This position requires a commitment to a specific shift for a duration of 12 months, with compensation including a 3% supplemental pay.

The SAM will provide both proactive and reactive services, serving as the primary contact for all support-related matters. You will collaborate with a highly skilled team focused on a select group of high-profile, strategic clients while ensuring a high standard of service delivery.

Your responsibilities will include:

  • Effectively presenting to all management levels, including C-Level executives.
  • Utilizing industry-leading software management tools to proactively identify potential service degradation issues and mitigate business-impacting events for clients.
  • Delivering business value and solutions by aligning ServiceNow applications, features, and benefits with customer needs.
  • Conducting regular customer conference calls and meetings to maintain a continuous flow of information regarding open cases, changes, problems, and ongoing projects.
  • Facilitating summary status reports, including monthly performance evaluations and quarterly service assessments.
  • Acting as a liaison between clients and ServiceNow regarding mandatory upgrades, patches, and security protocols.
  • Managing, documenting, and reporting on performance against service level agreements (SLAs), and implementing action plans to meet and exceed commitments.
  • Driving continuous improvement for clients through trend analysis and collaborating with the internal account team to champion change.
  • Reviewing open cases, problems, and changes while communicating aligned priorities to assigned ServiceNow teams for timely responses and resolutions.
  • Serving as an escalation point for business-critical issues impacting clients.
Qualifications:

To excel in this position, we are looking for someone who possesses:

  • Outstanding written and verbal communication skills.
  • Experience in engaging with technical support teams.
  • A foundational understanding of IT Service Management (ITSM) in enterprise environments and global deployments.
  • Comfort in interacting with all management levels.
  • Working knowledge of ITIL incident, problem, and release management processes and procedures.
  • The ability to effectively operate under tight schedules in a fast-paced environment to minimize customer impact.
  • A broad technical understanding within a cloud software context.
  • A growth-oriented and collaborative mindset.
Preferred Qualifications:
  • Familiarity with the ServiceNow platform.
  • Project management skills and principles.
  • Experience in service delivery account management.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment.