Consultant, Customer Success

2 months ago


Henderson, Nevada, United States Global Industrial Full time
Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they need customer support to meet and exceed their expectations. This position supports the sales activities within a specific sales branch or region.

Responsibilities:

• Provides customer support by covering account packages for the assigned branch.

o Entering and processing quotes, orders, POs

o Emailing/Calling customers as needed

o Handing any customer service issues

o Resolving deal desk and shipping requests

o Escalating issues from customers to the appropriate internal department

• Answers requests from the AM inbox and industrial sales inbox (and other routed inboxes).

• Routes any expedited requests to the appropriate team.

• Researches customer accounts to help create new contacts.

• Answers inbound calls and email inquiries from customers.

• Works in a team environment to support the customer experience.

Competencies and skills


• 2- 3 years sales support experience.

• Must be able to work in office in hybrid role (4 in; 1 out)

• Solid, proven understanding of CRM system, preferably Salesforce.

• Must be self-motivated, resourceful, and able to work independently.

• Excellent PC skills required in MS Word and Outlook.

• Demonstration of strong interpersonal, written, and verbal communication skills.

• Ability to organize, prioritize, work in a fast-paced environment with an eye toward error-free work.

• Must maintain confidentiality.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.




  • Henderson, Nevada, United States INFUSE Full time

    Position OverviewThe Customer Success Specialist plays a pivotal role in fostering customer relationships that enhance retention and loyalty. This position involves close collaboration with clients to ensure their satisfaction with the services provided and to address any areas of concern.Our Recruitment Process:Your application will be evaluated against our...


  • Henderson, Nevada, United States CarMax Full time

    7976 - Henderson CEC W Warm Springs Road, Henderson, Nevada, 89014CarMax, the way your career should be Provide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer...

  • Senior Tax Consultant

    5 hours ago


    Henderson, Nevada, United States CPA FINANCIAL ARCHITECTS Full time

    Job OverviewWe are seeking a dedicated and proactive Senior Tax Consultant to oversee the tax operations within our esteemed CPA firm. The ideal candidate will possess a strong attention to detail and excellent communication skills, thriving in a dynamic and results-oriented environment.This role involves managing and reviewing tax submissions prepared by...


  • Henderson, Nevada, United States Charles Schwab Full time

    Empower Your Financial Career at Charles Schwab We are seeking driven and ambitious individuals to join our esteemed Financial Consultant Academy, a comprehensive program designed to launch your career in the dynamic world of financial services. About the Program The Financial Consultant Academy is a 15-month rotational program that provides you with a...


  • Henderson, Nevada, United States ConAm Management Corporation Full time

    Job OverviewProperty Leasing ConsultantABOUT US:CONAM Management Corporation is a prominent entity within The CONAM Group, a multi-family property investment and management organization founded in 1975. We specialize in both conventional and affordable housing solutions, operating across 12 states with 11 regional offices and a dedicated team of over 1500...


  • Henderson, Nevada, United States Ageless Mens Health Full time

    Position OverviewABOUT USAt Ageless Men's Health, we specialize in safe and medically supervised testosterone replacement therapy, weight management, skincare, and concierge medical services aimed at enhancing our patients' overall health and wellness.With a network of over 70 clinics across the nation and a rapidly expanding patient demographic, Ageless...


  • Henderson, Nevada, United States Xcel Energy Full time

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.Position SummaryA recognized leader and authority in the...


  • Henderson, Nevada, United States J.S. Held Full time

    Job OverviewSalary: CompetitiveAbout the CompanyAre you interested in joining a vibrant and expanding organization? Do you thrive in a high-energy, collaborative setting that recognizes dedication and hard work?J.S. Held is a worldwide consulting firm that delivers technical, scientific, and financial expertise across various assets and risks. Our experts...


  • Henderson, Nevada, United States Dillard's Full time

    Position OverviewWe are looking for a dedicated Customer Service Sales Representative to join our dynamic team. In this role, you will play a key part in promoting and selling our diverse range of products and services within a retail environment, contributing to the overall success of the company.Key Responsibilities:Greet customers and assess their needs...


  • Henderson, Nevada, United States Anytime Garage Door Full time

    Job OverviewAbout Our Company: We are a leading organization in the garage door industry, recognized for our commitment to professionalism and innovation. Our growth trajectory is unparalleled, and we are dedicated to fostering the next generation of leaders in our field.Position Summary: As a Customer Engagement Specialist, your primary responsibility will...


  • Henderson, Nevada, United States Kneaders Full time

    **Seasonal Employment Opportunity**Work-Life Balance - All Kneaders Bakery & Cafe locations maintain a closed schedule every Sunday and on major holidays.Flexible Scheduling - We offer adaptable work hours and split shifts to accommodate your needs.Health Benefits - Comprehensive health and wellness benefits are available, including options for pet...


  • Henderson, Nevada, United States The Elmer Agency Full time

    Position OverviewAt The Elmer Agency, we prioritize the success of our agents. We are in search of adaptable team members who possess an entrepreneurial spirit and a genuine desire to assist others. Opportunities are available for both part-time and full-time roles.We seek individuals who:Are eager to learn and develop their skillsHave a passion for serving...


  • Henderson, Nevada, United States Kimco Staffing Services Full time

    Job OverviewJoin Our Team as an Order Fulfillment and Customer Support SpecialistAre you meticulous and customer-oriented? We are seeking an Order Fulfillment and Customer Support Specialist to foster strong connections with Wholesale Distributors and their Contractor and Installer clients, manage order fulfillment, address customer inquiries, and guarantee...


  • Henderson, Nevada, United States Massage Envy Las Vegas Full time

    Position OverviewSalary: $12 per hourAre you passionate about providing exceptional service? Do you excel in sales?Join our team at Massage Envy Las Vegas, where we prioritize wellness and customer satisfaction. As a Customer Care and Sales Specialist, you will play a vital role in our mission to enhance the well-being of our clients. Your responsibilities...


  • Henderson, Nevada, United States Momentum Solar Full time

    Exciting Opportunity in Solar Sales... Are you tired of endless cold calls and unresponsive leads? Have you faced the frustration of marketing efforts that yield little to no results? If you're seeking a more fulfilling career path, we have an opportunity that could be the perfect fit for you. About Us: We are experiencing a surge in qualified...


  • Henderson, Nevada, United States Ascent Auto Full time

    Job OverviewPosition: Sales Consultant – Ascent AutoIntroductionAscent Auto is on the lookout for enthusiastic individuals who take pride in their achievements and are dedicated to fostering lasting customer relationships. Our employees are our most valuable asset, and we ensure they are treated with respect and appreciation for their contributions. We...


  • Henderson, Nevada, United States Endeavor Consulting Group Full time

    Company Overview:Endeavor Consulting Group is a premier consulting firm specializing in project management technology and integration. We focus on delivering effective solutions in Operational Systems, Supply Chain Integration, and Product Development for the Life Sciences sector.Position Summary:We are seeking a seasoned Agile Project Manager to oversee the...


  • Henderson, Nevada, United States Endeavor Consulting Group Full time

    Position Overview:Endeavor Consulting Group is in search of a skilled Agile Project Manager to oversee various projects within our organization. This role entails managing the planning, execution, and successful delivery of projects utilizing Agile methodologies. You will collaborate closely with stakeholders to establish project goals, develop project...


  • Henderson, Nevada, United States Endeavor Consulting Group Full time

    About the Role:Endeavor Consulting Group is in search of a seasoned Agile Project Manager to enhance our client's operational efficiency. In this pivotal role, you will be tasked with steering the planning, execution, and successful delivery of projects through Agile frameworks. Your collaboration with stakeholders will be essential in defining project...


  • Henderson, Nevada, United States Symmetry Financial Group - Gary Uyemura Full time

    Position OverviewAre you seeking a fulfilling career rather than just a job?Do you aspire to establish a business that generates income through a systematic approach?Are you interested in a proven framework that yields consistent outcomes and enables you to reach your full potential?Are you dedicated to investing the effort required to secure a bright future...