Customer Success Specialist

2 weeks ago


Henderson, Nevada, United States INFUSE Full time
Position Overview

The Customer Success Specialist plays a pivotal role in fostering customer relationships that enhance retention and loyalty. This position involves close collaboration with clients to ensure their satisfaction with the services provided and to address any areas of concern.

Our Recruitment Process:

  • Your application will be evaluated against our job criteria by our dedicated recruitment team, ensuring a personalized review process.
  • Qualified candidates may be invited to submit a video interview for further assessment by the hiring manager, often followed by a practical task to gauge fit within the team.
  • Subsequent to this, candidates will be invited for an interview with the hiring manager or the interview panel. Please note that we prioritize face-to-face interactions, whether in person or via video conferencing.
  • Finally, if both parties are enthusiastic about moving forward, we will discuss the offer in a live conversation, as we value open communication and a welcoming environment for our team members.

Key Responsibilities:

  • Establish and nurture relationships with a designated group of key accounts to ensure successful campaign execution.
  • Act as a trusted consultant for our clients, demonstrating expertise in INFUSE's service offerings.
  • Work in tandem with internal experts to deliver campaign leads and ensure client satisfaction with the results.
  • Collaborate with the Sales team throughout the proposal and delivery phases, ensuring all operational aspects are addressed.
  • Prepare and manage account documentation, including reports, proposals, and strategic recommendations.
  • Oversee post-sale account management, driving growth through exceptional customer service, effective communication, and thorough onboarding processes.

Required Qualifications:

  • A minimum of two years of experience in account management or customer success/service is preferred.
  • Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
  • Proven ability to work collaboratively within a team and independently with minimal oversight.
  • Strong problem-solving skills with a track record of engaging internal teams to resolve client challenges.
  • Ability to logically diagnose and address issues, recognizing when escalation is necessary.
  • Proficient in using and learning various software applications, including MS Office (Excel), custom software, CRM systems, and ticketing/tracking tools.
  • Exceptional written and verbal communication skills, combined with a strong sense of empathy for clients and their success.


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