Program Support Coordinator

Who Are We

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

Collective Leadership Initiative

This position operates on the account team responsible for administering the Collective Leadership Initiative (CLI), which is a series of community-based leadership development programs across the state of Colorado. The intent of the initiative is to strengthen individual, organizational and network capacity to improve health and increase health equity, so that people and institutions are equipped to address health inequities and work together to solve health challenges. In the process, we prepare individuals to be collaborative, systems-change leaders who prioritize health, exercise influence, and work across boundaries to strengthen communities across the state.

General Job Summary

We are seeking a service-oriented individual with an eye for detail and quality, who has a "people-first" approach to getting things done. This position reports to the Program Director and works closely with all members of the account team to schedule, coordinate and administer the program activities that occur around the year. In general, this position ensures that events (in-person and virtual) are scheduled and publicized; team members have all the information they need; supplies and materials are ready; and that the planned activities run smoothly. Most events are on campus in Colorado Springs; but many also take place in Denver and other parts of the state.

Primary Responsibilities

• Maintains in-depth knowledge of operational protocols and suppliers of program resources (supplies, materials, spaces, catering, etc.).
• Works collaboratively to understand and anticipate the resource needs for program events and activities (hosting large conferences, small get-togethers and campus sessions, presenting at public health conferences across the state, etc.).
• Maintains the program calendar and ensures events and activities are scheduled well in advance; all invites are sent; and follow-up information is provided as necessary.
• Communicates with internal and external stakeholders to check and hold resources and conducts follow-up to ensure responses are clear and timely. Identifies alternative solutions for resourcing when faced with obstacles (e.g. shipping delays, out-of-stock items, printing issues, etc.).
• Identifies venues and spaces for upcoming program events, and visits them, as needed, to determine viability for program use.
• Performs data entry for resource and issue tracking in designated technology platforms.
• Works closely with the faculty to produce necessary participant/attendee materials for the programs, including slides, staff schedules, program descriptions, workbooks, and other physical and digital items.
• Compiles and disseminates promotional information about upcoming events to the general public. This includes posts on our program website and social media platforms and working closely with the client and internal marketing/communications staff to assure a streamlined and cohesive approach to promoting the program.
• Develops internal communications and messaging for upcoming events. This includes instructions, reminders, promotions and updates, full information packets, and other necessary communications. Determines which communications platform is most appropriate for each of the intended audiences (Teams post, e-mail, Google Hub, Website, LinkedIn, other social media, etc.).
• Monitors the progress of materials development to ensure all materials are produced within the established timeframe. Performs a quality check on all materials prior to final production to ensure proper branding, citing, spelling and grammar, and other contextualization factors are correct.
• Assembles and packages all program materials prior to a program event. When necessary, arranges for shipping, and closely monitors the package(s) through to successful delivery. As needed, coordinates shipping program supplies and materials between CCL campuses in Colorado and North Carolina, along with materials directly to attendees.
• Coordinates delivery team briefings prior to program events or session deliveries and ensures all team members have their necessary information packets ahead of the briefing.
• Provides administrative and technical support to facilitators during program sessions or events.
• For in-person program sessions and events, ensure venues and classroom spaces are fully prepared and set up in advance of the event.
• In virtual program sessions, via Zoom, Teams, or other online platform, logs in to the session at least 15 minutes prior to delivery and ensures the virtual space is prepared for the facilitator and attendees. This includes testing the necessary functionality for the program (e.g. annotation, music, polls, external video or other link, messaging, etc.), and reviewing any last-minute details with the facilitator(s).
• Coordinates program evaluations and staff debrief meetings, captures notes, and follows up on key action items.

Conditions of Employment

• A key priority of this program is that it is place-based and locally sourced. It is required that the incumbent reside in the location where the work is performed. Therefore, it is required that the incumbent reside within a commutable distance of Denver, CO and Colorado Springs, CO, as a significant number of events take place on-site in these areas.
• This position is grant-funded, which means it is time-limited and contingent upon sufficient funding. The grant dictates the funding for the role, as well as the nature and responsibilities of the role, the compensation, and the time commitment (full-time/part-time). As such, candidates must be willing to:
• • accept an annual term limit, acknowledging there is no guarantee of an extension;
• • accept a starting hourly pay rate within the range established by the grant budget; and
• • acknowledge and accept that the position responsibilities, time commitment, and compensation may shift for the next grant period.
• Must possess and maintain a valid driver's license and be willing and able to independently travel to various regions across Colorado, with overnight stays between 3-7 days, as needed to conduct essential program activities. Note: travel expenses are provided or reimbursed by the program.
• Must be willing to submit to and able to successfully pass a criminal background check.
• Must be willing to submit to and able to successfully pass a drug screen.

Required Qualifications

The Foundation which sponsors this account centers communities of color, and people with less power, privilege and income in the work to advance health equity. Hence, we strongly encourage applications from people who identify deeply with or are members of underrepresented communities.

• Education and Experience:
  • Education: Bachelor's degree from an accredited college or university in Business Administration, Business Management, Non-Profit Administration, Public Health Administration, or closely related); AND
  • Experience: Minimum of two (2) years experience as a program coordinator or in a similar administrative role, which must have included event planning and administration; OR
  • Experience Substitution: Six (6) years of progressively responsible experience in a program administration role, which must have included event planning, administrative support, direct customer service and working in information systems.
• Excellent interpersonal and communications skills for working across a variety of internal and external stakeholder groups. Willingness and ability to partner closely with the whole client team, including internal CCL colleagues, and client partners, as necessary.
• Thorough understanding of how to promote an event or program using web and social media channels, including targeting specific regions and organizations, and groups; writing copy and using graphics; monitoring responses; and changing course in real-time as needed.
• Demonstrated expertise with Microsoft Office 365 suite (Word, Excel, Outlook, Teams, OneDrive, OneNote, SharePoint), social media platforms (LinkedIn, Instagram, Facebook, WhatsApp, etc.), and other cloud-based platforms designed for team collaboration and communications.
• Exceptional writing ability and experience developing clear and kind messages for a variety of audiences.
• Demonstrated experience practicing behaviors aligned with Equity, Diversity and Inclusion practices, including a high degree of cultural intelligence and sensitivity.
• Demonstrated sensitivity toward and awareness of the potential challenges that exist for participants, who are members of historically underrepresented, marginalized, and underestimated groups.
• Willingness and ability to learn CCL technology platforms required to administer project activities and manage program information, as well as communications platforms as necessary (Google applications, website and social media platforms, chat platforms, etc.).
• Must be creative & resourceful; able to work with complexity and initiate innovative ideas when faced with challenges.
• Must be detail-oriented, highly organized, and be able to manage multiple, competing priorities.
• Must be learning-agile and have a strong desire to hone skills: aware of strengths and development needs, intentional about growth and development, and willing to receive mentoring and feedback.

Preferred Qualifications

• Prior or current work experience related to leadership development.
• Prior completion of a CCL community leadership program
• Prior or current experience working with audiences who identify as women, BIPOC, Immigrant, and/or LGBTQIA+.
• Spanish language proficiency (verbal and written).

Application Instructions

To apply, please submit a resume and cover letter with your application, answering these questions:

• Please explain why you are interested in the role, and how it is a great fit.
• Please highlight 2-3 of your characteristics or a particularly relevant experience that demonstrates how you meet the qualifications.

Pay and Benefits

• This position is based in Colorado Springs, Colorado.
• This position offers a flexible hybrid work arrangement.
• The hiring range for this role is $20.00 to $24.00/hr. Offer will be commensurate with relevant qualifications and professional experience.
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)