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Technology Service Admin
4 months ago
About Our Client
A prestigious law firm known for its dedication to providing exceptional legal services to clients.
Job Description
Technical Support: Provide timely and effective technical support to attorneys, staff, and clients on hardware, software, and network-related issues.Troubleshooting: Diagnose and resolve technical issues, including hardware malfunctions, software errors, network connectivity problems, and email issues.System Maintenance: Perform routine maintenance tasks such as software updates, system backups, and security checks to ensure optimal performance and data protection.User Training: Conduct training sessions and create user guides to help employees and clients understand and utilize technology tools effectively.Documentation: Maintain accurate records of technical issues, solutions provided, and system configurations to facilitate future troubleshooting and analysis.Security Management: Implement and enforce security protocols to protect sensitive data and prevent unauthorized access or breaches.Vendor Coordination: Liaise with external vendors and service providers to resolve complex technical issues and coordinate equipment repairs or replacements as needed.Technology Enhancement: Identify opportunities to improve technology infrastructure, recommend upgrades or new solutions, and collaborate with IT team members on implementation projects.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).Proven experience in IT support, preferably in a law firm or professional services environment.Strong knowledge of Windows operating systems, Microsoft Office Suite, email systems (e.g., Outlook), and basic networking concepts.Familiarity with legal software and tools used in law firms (e.g., document management systems, legal research platforms) is a plus. What's on Offer Competitive salary