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Dispatcher
3 months ago
Our dispatchers are an integral part of daily operations. The dispatcher position works directly with bus drivers and other operations staff, and regularly communicates with the general public. The goal of the dispatcher is to make sure all drivers perform their routes on-time each day. We hire individuals who make safety and customer service their top priorities. You must be able to work day shift and night shift. Weekend work and holidays possible.
To qualify as a Dispatcher, you'll need:
- Proven dependability and attention to customer service
- Ability to work independently in all weather conditions, wet, hot, or cold, as needed
- Excellent knowledge of the Twin Cities metropolitan area
- Excellent verbal and written communications skills
- Proven organizational skills and the ability to balance multiple tasks
- Computer literate with working knowledge of Word, Excel and PowerPoint
- Familiar with basic vehicle mechanical processes and maintenance
- Ability to effectively prioritize tasks and manage time effectively
- Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reports
- Demonstrate regular and consistent attendance and punctuality
- Use of full ranges of hearing, speech and vision
- Use of fingers (manual dexterity) handling paperwork
- Stoop, stand, sit, crouch, squat or kneel when performing work duties of any type
- Bend at knee, hip, waist when performing duties
Partial duties include:
- Respond to phone inquiries, questions and concerns regarding customer trips including no shows, cancels, and missed trips
- Monitor daily service by reviewing route performance and late pick-up issues
- Use MDTs to communicate with drivers on route
- Use operations report to proactively address any service issues
- Handle all emergency situations (zero codes)
- Have a knowledge of the First Transit service area and have the ability to analyze data/reports relative to drivers manifest
- This position will require the ability to multi-task and monitor multiple routes at any given time in a stressful environment
- Your work shift flexibility will include working weekends, evenings, and holidays
- Liaisons between drivers and both clients and organization in customer service issues
- Provide excellent and caring customer service
- Communicates job requirements and responsibilities to drivers
- Other operational duties as assigned
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
About us:
Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers the freedom to connect to what they care about in their cities.Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Req ID: 2065
Pay Group: UD5
Cost Center: 55779
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
