Community Engagement Team Coordinator

4 weeks ago

Austin, Texas, United States 22nd Century Technologies, Inc. Full time
Duration:
9+ month

Work hours:
09:00 am – 05:00 am (Monday through Friday)

BG Check Required:
Yes

Job Description:
  • The Community Engagement Team Coordinator reports directly to the Manager, Community Engagement. This position is responsible for Community Engagement Team coordination of projects and programs to develop, maintain, and strengthen community relationships. This is accomplished through a program of work in three (3) general areas:
  • a. Community engagement in Agency Decision-Making
  • b. Community Liaison, and
  • c. Coordination of Community Engagement Programs.
Role & Responsibilities:
  • Lead community engagement projects and programs designed to promote understanding and reach informed consent on issues related to the client's policies, projects, and services. Ensure adherence to project and program timelines and achievement of goals.
  • Lead inter-departmental teams to ensure the integration of community engagement efforts with other client's sponsorship program by leading community-powered programs to build community awareness and support of client's services and programs.
  • Coordinate community meetings and events in-person, virtual, and hybrid settings.
  • Respond and engage with community members in a variety of forums, such as in-person meetings, e-mail communication, social media messages, and phone calls.
  • Responsible for data collection for Customer Relationship Management (CRM) software, monitoring communication and recording it for follow up.
  • Work collaboratively with Marketing and Communications to assist in design and develop materials for dissemination to the public at large.
  • Work with the community to understand how issues and problems impact the public, engage the community in the process of identifying and analyzing various alternatives for addressing problems, and obtaining community input and feedback on recommended alternatives.
  • Communicate community engagement results to executive staff and Board of Directors as needed.
  • Liaise with stakeholders (neighborhoods, businesses, community groups, institutions, etc.) to provide an active community presence for the client.
  • Represent the organization in public and civic meetings, public hearings and in the course of official agency correspondence. This position requires a high degree of discretion in judgment and ability to determine the most optimal strategies that will result in the most benefit to client.
  • Troubleshoot operational issues and recommend policy and procedure changes to improve customer satisfaction and increase community trust in client.
  • Conduct research and compile data on community issues: interview citizens, gather and analyze facts, opinions, concerns and community needs.
  • Support client's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
  • Perform other duties as required and/or assigned.
Education and Experience:
  • Bachelor's degree in Business, Public Affairs, Public Relations, Urban Planning, Communications or related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
  • Three (3) years of progressively responsible experience in dealing with business, community or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public.
  • Additional relevant education or skills may be substituted for up to two years.
  • Two years of advanced level experience with PC-based word-processing, web design platforms or spreadsheet applications required.
  • One (1) year of relevant lead or supervisory experience preferred.
  • Bilingual in English/Spanish/Vietnamese/Arabic/ASL or Mandarin and ability to translate materials preferred.
OR
  • An equivalent combination of education, experience, knowledge, skills, abilities, and other characteristics consistent with the required qualifications.
About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

"22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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