Privacy Senior Service Manager

1 month ago

Durham, North Carolina, United States GlaxoSmithKline Full time
Site Name: Durham Blackwell Street, Cambridge Binney Street, UK - London - New Oxford Street, Upper Merion, Upper Providence, Waltham
Posted Date: Jul

The role

As a Privacy Senior Service Manager you will be responsible for the end-to-end execution of the core processes and systems that support GSK's privacy program (including Privacy records of processing and impact assessments, Data Breaches, Individual Rights Management, and Notice management). Managerial duties include oversight and day-to-day management of third-party suppliers who perform Privacy process work. You will drive collaboration with various stakeholders to develop and perform high quality core processes, defining requirements, providing insight and recommendations to consistently optimize all processes and related systems. You are an innovator who is capable of prioritizing and progressing privacy program projects with a keen eye for analytics.

Your responsibilities:

Support Privacy oversight across the business; oversee and collate information required to perform processes by strong teaming with key Privacy team members, BU/GSF Privacy Leaders and in-country Privacy Contacts, Data Incident & Breach team and others as required.

Business owner and operational support for the OneTrust Privacy platform. Partners with the Tech team to define system requirements, plan and implement system changes and improvements.

Accountable for monitoring performance of Privacy processes and quality assurance oversight, liaising with relevant stakeholders to determine best practices and guidelines, and carrying out root cause analysis on core Privacy process issues and non-compliance. Understands Privacy processes from the viewpoint of different end users and champions the value of activities being executed.

Responsible for oversight of work completed by third party vendor in delivery of privacy processes. Ensures service level agreements are always maintained and monitors issues, escalates when required across the entire privacy program. Provides guidance and expertise regularly and is accountable to provide timely updates, awareness & communications on guidance materials and tools that may impact the performance of privacy processes or related systems.

Maintain and oversee BAU dashboards; provide analyses and context for data provided for reporting purposes. Identifies and interprets trends to identify areas of watch out or potential process improvements.

Develop and maintain existing management monitoring dashboards and reports in PowerBI. Responsible for creating and updating guidance material, drafting and communicating changes to impacted users of the reports and leading end user training as required.

Report regularly to Privacy team on process development, optimization, and potential issues. Provide process expertise to governance or committees as needed. Become a trusted advisor to the business unit and lead with confidence on matters impacting privacy program and processes.

Why you?

Basic qualifications:
  • Bachelor's degree
  • 2+ years experience in managing privacy program processes such as Data Subject Access Request (individual risk management), privacy impact assessments, data incidents and breaches, privacy notices and written standards
  • 3+ years practical experience as a business analyst role or project manager role utilizing hands on experience with showcasing deliverables through an analytical vehicle


Preferred qualifications :
  • Demonstrated analytical, decision-making, and problem-solving skills and familiar with using PowerApps, Excel and other data tools
  • 2+ years in the role experience in managing application software, upgrades, and implementations such as OneTrust system
  • Self-motivated; ability to anticipate issues, comfortable making quick decisions and owning decisions
  • Proven success at enabling and driving change in a transformational environment
  • Teaming skills to ensure alignment between SMEs & other functions
  • Mindset of both enabling and protecting the business
  • Driving clarity of objectives and clarity of roles in all interactions
  • Collaborating towards shared outcomes, incl. teaming across organizational divides
  • Strong networking ability between different levels of the organization to appropriately relate to business impacts
  • Building strong relationships with stakeholders across BUs and Support Functions
  • Demonstrating integrity & strong engagement, in line with GSK culture & strong influencing skills
  • Develops analysis and strategies to make deliverables more efficient
  • Able to challenge in a constructive manner with excellent communication skills
  • Accredited Privacy Certification and / or Project Management Certification

#LI-GSK

Please visit GSK US Benefits Summary t o learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at US Toll Free) or outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.

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