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Retail Client Partner

4 months ago

Portland, Oregon, United States Cognizant Technology Solutions Full time

SBU Head MCU

Qualification:

Bachelors degree required OR equivalent combination of education,training and experience

Responsibility:

Broad Responsibilities
  • Build and manage executive level relationships acting as senior point of contact.
  • Act as the overall leader of the account team setting and driving strategy.
  • Optimize account performance including growth service mix margin & experience.
  • Identify and grow new and expansion opportunities Partner with Strategic Engagement Executive and Service Line Specialists to close opportunities on account(s).
  • 1.
  • Drive profitable growth of the account relationship through identifying and overseeing the closure of new renewal and expansion opportunities.
  • 2.
  • Develop client engagement strategies and quantify costs of pursuit.
  • 3.
  • Manage accountability against Measurable Revenue/Profit Growth within set timelines.
  • 4.
  • Review the performance metrics of the account with the delivery operations and finance teams on regular basis.
  • 5.
  • Be part of senior management reviews for the performance metrics of the account relationship.
  • 6.
  • Collaborate with multiple service lines innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
  • 7.
  • Have regular meetings and interface with the customer decision makers and influencers.
  • 8.
  • Have a complete understanding of the relationship position within the account.
  • 9.
  • Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.
  • 10.
  • Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.
  • 11.
  • Shape the thought leadership agenda.
  • 12.
  • Actively drive execution of the innovation agenda for the portfolio.
  • 13.
  • Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the practice industry.


Domain Skills

SNoPrimary SkillProficiency Level *Rqrd./Dsrd.1eCommerceNADesired

Proficiency Legends

Proficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Employee Status : Full Time Employee

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : May

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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