Retail Services Specialist

2 months ago


Portland, Oregon, United States State of Oregon Full time
Job Summary

We are seeking a highly skilled and experienced Retail Services Technician to join our team at the Oregon Liquor and Cannabis Commission (OLCC). As a key member of our Retail Services Division, you will play a critical role in developing and maintaining standards of operation and business processes for our retail services functions.

Key Responsibilities
  • Develop and maintain operational manuals, contracts, and templates for retail services functions.
  • Represent the OLCC to external partners, stakeholders, and the public, providing technical advice and policy interpretation.
  • Identify and evaluate potential new retail store sites, analyzing demographics, traffic counts, and other relevant factors.
  • Coordinate and manage special projects, such as the quarterly Chance to Purchase event, and collaborate with other agency divisions to ensure smooth operations.
  • Provide technical guidance and training to Retail Services staff, and serve as a subject matter expert in administrative hearings.
  • Assist district managers with store relocations, including logistics and site selection, and inform and train division or applicable agency staff on new business processes, rules, and laws.
Requirements
  • Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a related field.
  • Four years of experience coordinating or administering a program, or any combination of experience or education equivalent to seven years.
  • Ability to work autonomously, multi-task, and exercise sound judgment.
  • Knowledgeable in retail management, OLCC retail store operations, and contract understanding.
  • Effective communication and interpersonal skills.
What We Offer
  • 11 paid holidays per year.
  • 8 hours of vacation leave earned per month, eligible to be used after 6 months of service.
  • 8 hours of sick leave earned per month, eligible to be used as accrued.
  • 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
  • A healthy work/life balance, with opportunities for hybrid remote work.


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