Clinical Program Coordinator

2 months ago

Miami, Florida, United States University of Miami Full time
Current Employees

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Department of Pathology is currently seeking a full time Clinical Program Coordinator to work in Miami. The Clinical Program Coordinator assists in the development, organization, production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the University's mission, including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals, and assists with short- and long-range budgetary planning.

CORE RESPONSIBILITIES

  • Evaluates program effectiveness; analyzes results and recommends and/or takes appropriate action; coordinates program activities with other program, department or staff activities, ensuring optimum efficiency and compliance with appropriate policies, procedures, specifications and funding limitations.
  • Train, develops and empowers staff to effectively perform their jobs; confers with and advises staff, students and others, providing technical advice, problem solving assistance, answers to questions and program goals and policy interpretations.
  • Acts as a main point of contact for project funders, advisors, speakers and participants; recruits program participants, members and volunteers.
  • Develops cooperative/therapeutic relationships with patients and families representing a variety of populations, projecting a positive and cooperative image; creates a calm, professional atmosphere that promotes productivity and a positive image.
  • Develops program communications and promotional literature for distribution including newsletters, brochures and flyers, coordinating the process from development through printing and distribution.
  • Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies.
  • Maintains patient confidentiality as well as the confidentiality of hospital business information.
  • Accountable for maintenance of established supply levels, including but not limited to unit and supply rooms.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education

Bachelor's degree in relevant field

Certification and Licensing

Not Applicable

Experience

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

  • Ability to communicate effectively in both oral and written form.
  • Ability to handle difficult and stressful situations with professional composure.
  • Ability to maintain effective interpersonal relationships.
  • Ability to understand and follow instructions.

DEPARTMENT ADDENDUM

Department Specific Functions

  1. Manages the division's client service program.
  2. This includes all interactions with external laboratory clients, which include the state attorneys and public defender's office, private attorneys, external laboratories, and police departments.
  3. Providing first-line interaction by phone, fax, and email inquiries, such as setting up new clients in the laboratory system, fielding basic inquiries on tests and pricing, sending toxicology reports, and resolving sample, submission, or report issues.
  4. Coordinates all aspects of the client experience, including shipment of new client packages, monitoring client lab usage, and processing client requests for information and supplies. Follow-up contacts to improve client satisfaction.
  5. Assist in designing and implementing laboratory marketing and reporting, including email blasts, mass mailing, direct mailing, web updates, and laboratory exhibits at national meetings.
  6. Coordinates all aspects of a service request from non-biological samples, such as record reviews, interpretation of outside results, and invoices to the relevant party.
  7. Manages clients by monitoring case status and following up with timeline information and client needs.
  8. Manage the division's billing system.
  9. This includes IDR, credit card, and internal and external laboratory service check payments.
  10. Invoice for the laboratory's litigation packages, court documents, and testimony duties for all staff members, reimbursing the county and UM appropriately.
  11. Invoicing of all clients on a case basis. Assists in preparing end-of-month reports for the Miami-Dade crime laboratory and submitting backup information for client services as the contract requires.
  12. Manage the division's purchasing and monitor accounts payable transactions.
  13. Purchase office supplies, laboratory services, and laboratory reagents.
  14. Reconciliation of open commitments
  15. Work with laboratory staff and vendors to streamline purchasing and payments.
  16. Support laboratory infrastructure
  17. Place work orders with MedIT, facilities, housekeeping, and other service-based vendors for optimal laboratory operation.
  18. General office support
  19. includes typing toxicology reports, general correspondence, FedEx shipping, accessioning laboratory specimens, and overseeing laboratory volunteers. Ensure compliance by lab staff in university training and the laboratory in import agreements and other approved SOPs.
  20. Performs other duties as assigned.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status

Full time

Employee Type

Staff

Pay Grade

H6

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