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Director, Channel Operations
2 months ago
We are seeking a seasoned professional to join our team as the Director, Channel Operations for FindLaw, a leading digital marketing solutions provider to small law firms. This role will play a critical part in driving the operations of customer-facing teams, optimizing sales and renewal processes, and leveraging data to enhance productivity and revenue generation. This ideal candidate will be data-driven, self-motivated, intellectually curious, and adept at building deep relationships with sales and client executive leadership & key functional partners.
About the Role
- Sales Forecasting: Collaborate with sales leadership to develop accurate sales forecasts based on historical data, market trends, and business objectives. Regularly assess forecast accuracy and adjust strategies as needed to meet sales targets.
- Renewal Forecasting: Partner with Client Executive leadership to deliver accurate weekly forecasts and bring forward recommendations to streamline and automate the forecasting process over time.
- Performance Metrics: Define and monitor key performance indicators (KPIs) for the sales organization, such as conversion rates, pipeline velocity, and sales cycle length. Develop dashboards and reports to track performance against targets and drive accountability within Salesforce.
- Sales Enablement: Collaborate with Sales and/or Client Executives leadership to develop enablement programs and tools that empower our customer-facing teams to be more effective and efficient. Provide training and support to ensure adoption and utilization of sales enablement resources.
- Digital and Tools: Evaluate, implement, and optimize technology solutions to support channel operations and enable data-driven decision-making. Serve as the owner for FindLaw's digital assist and digital renewal offer capabilities.
- Mexico Global Center Partnership: Serve as FindLaw's liaison to our partner teams in Mexico City, who support our sales prospecting and account coordination work.
About You
- Bachelor's degree in business administration, Finance, Economics, or related field; MBA or advanced degree preferred.
- 5+ years of experience in a channel leadership, or a leadership role in sales operations, analytics, or related role, with a proven track record of driving results.
- Proficiency in Salesforce required.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Strategic mindset with a focus on driving continuous improvement and delivering measurable business impact.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.