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Account Associate Customer Service

4 months ago

Richmond, Virginia, United States T-MOBILE USA, Inc. Full time

Be unstoppable with us
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop

Job Overview

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Job Responsibilities:

  • Provide effective and timely resolution of various customer inquiries and concerns.
  • Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
  • Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
  • Meet department productivity and quality standards.
  • Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
  • Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
  • Education:
  • High School Diploma/GED (Required)
  • Work Experience:
  • 6 months customer service experience preferred (Preferred)
  • Knowledge, Skills and Abilities:
  • Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
  • Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
  • Licenses and Certifications:

At least 18 years of age
* Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offeringmedical, dental and vision insurance, a flexible spending account, 401(k), employee stockgrants, employee stock purchaseplan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about2.5 weeks for new part-timeemployees annually - paid parental and family leave,family building benefits, back-up care, enhanced family support, childcare subsidy,tuitionassistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.


We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits,check outwww.t-



Never stop growing
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.