Customer Service Representative

2 days ago


Richmond, Virginia, United States City of Richmond, VA Full time
Customer Service Specialist

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at the City of Richmond, VA. As a key member of our department, you will provide exceptional customer service, resolve complex customer issues, and maintain accurate records.

Key Responsibilities:
  • Provide front-line customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process and reconcile customer accounts, ensuring accuracy and attention to detail.
  • Investigate and resolve complex customer service issues, escalating to supervisors as needed.
  • Maintain accurate records and files, adhering to departmental policies and procedures.
  • Correspond with customers via phone and mail, verifying accuracy of service resolutions.
  • Prepare and submit reports to supervisors, detailing work completed and account services.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Four years of customer service and payment processing experience, with a focus on revenue collection and account resolution.
  • Intermediate proficiency in Microsoft Office Suite, particularly Excel.
  • Ability to work in a fast-paced environment, with frequent interruptions and deadlines.
  • Excellent communication and problem-solving skills, with a strong attention to detail.
What We Offer:
  • A competitive salary and benefits package, including health, dental, and vision insurance.
  • A comprehensive training program, with opportunities for professional growth and development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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