Current jobs related to Team Lead, IT Customer Services - Troy, Michigan - Magna International Inc.

  • IT Customer Service Team Lead

    6 days ago

    Troy, Michigan, United States Magna International Full time

    About the RoleWe are seeking an experienced and highly motivated Customer Service Team Lead to lead our team of IT professionals responsible for providing technical support to our employees.The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring...

  • Customer Service Team Lead

    6 days ago

    Troy, Michigan, United States Hobart Service Full time

    Job Title: Customer Care SupervisorJob Summary:The Customer Care Supervisor will be responsible for the daily supervision and coaching of direct reports, ensuring a positive customer service experience for customers. This position will play a collaborative role in growing and implementing standards and processes for the Customer Care Department.Key...

  • Lead Customer Service Coordinator

    2 months ago

    Troy, Michigan, United States Planet Fitness Full time

    Join Our Dynamic Team as a Shift LeadWe are looking for a dedicated Shift Lead to become a vital part of our enthusiastic team at Planet Fitness. This role is essential in maintaining our commitment to providing an exceptional experience for our members and guests.Why Choose Planet Fitness?Opportunities for professional growth within a thriving...

  • IT Team Lead

    1 month ago

    Troy, Michigan, United States Magna International Full time

    About MagnaMagna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.Job SummaryWe are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for...

  • Sports Team Lead

    1 month ago

    Troy, Michigan, United States Dunham's Sports Full time

    Dunham's Sports is a leading sporting goods retailer with over 240 stores across the Midwest. We're seeking a highly motivated and customer-focused individual to join our team as a Team Manager. As a key member of our store team, you will be responsible for leading and training staff to provide exceptional customer service, driving sales through effective...

  • IT Team Lead

    4 weeks ago

    Troy, Michigan, United States Magna International Full time

    About MagnaMagna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.Job SummaryWe are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for...

  • Customer Service Representative

    4 weeks ago

    Troy, Michigan, United States Group Management Services Full time

    Customer Service AgentSunroof Express is seeking a highly motivated and customer-focused Customer Service Agent to join our team in Troy, MI. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our products and services.Key...

  • Customer Service Representative

    1 month ago

    Troy, Michigan, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide excellent customer service and support through various communication...

  • Customer Service Representative

    6 days ago

    Troy, Michigan, United States Suburban Automotive Services Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Suburban Automotive Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealership customers, resolving issues, and ensuring a best-in-class customer experience.Responsibilities:Process sales...

  • Apparel Team Lead

    2 weeks ago

    Troy, Michigan, United States Walmart Full time

    Job OverviewAs an Apparel Team Supervisor at Walmart, you will play a key role in ensuring our customers have an exceptional shopping experience. Your primary responsibility will be to lead a team of associates in maintaining a well-organized and visually appealing sales floor, while also providing excellent customer service.Key ResponsibilitiesLead a team...

  • Customer Service Representative

    1 month ago

    Troy, Michigan, United States Edcor Data Services LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Kitchen Team Lead

    1 month ago

    Troy, Michigan, United States Chick-fil-A Full time

    About UsAt Chick-fil-A, we're passionate about serving high-quality food and providing exceptional customer service. Our kitchens are the heart of our restaurants, where we prepare fresh ingredients and cook meals to order.Job SummaryWe're seeking a skilled Kitchen Crew Lead to join our team. As a key member of our kitchen staff, you'll be responsible for...

  • Technical Support Team Lead

    1 month ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    4 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Retail Customer Service Team Member Part Time

    2 months ago

    Troy, Michigan, United States Michaels Full time

    About MichaelsMichaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. We are committed to delivering exceptional customer experiences and creating a welcoming environment for all.Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team. As a...

  • Technical Support Team Lead

    4 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Customer Service Representative

    4 weeks ago

    Troy, Michigan, United States Re-Bath Full time

    Job DescriptionWe're seeking a highly motivated and results-driven Customer Service Representative to join our dynamic team at Re-Bath. As a key member of our sales team, you will be responsible for generating leads, setting appointments, and maintaining our lead databases.Key Responsibilities:Lead Generation: Utilize your exceptional communication skills to...

  • Customer Service Representative

    2 weeks ago

    Troy, Michigan, United States Re-Bath Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for generating leads, setting appointments, and building strong relationships with our customers.Responsibilities:Develop and implement...

  • Customer Service Representative

    2 weeks ago

    Troy, Michigan, United States Re-Bath Full time

    Job DescriptionWe're seeking a highly motivated and results-driven Customer Service Representative to join our dynamic team at Re-Bath. As a key member of our sales team, you will be responsible for generating leads, setting appointments, and maintaining our lead databases.Key Responsibilities:Lead Generation: Utilize your exceptional communication skills to...

  • Dishroom Team Lead

    6 days ago

    Troy, Michigan, United States Sodexo Full time

    Dishroom Attendant Role at SodexoSodexo is seeking a skilled Dishroom Attendant to join our team. Key responsibilities include:Key Responsibilities:Load, run, and unload the dish machine to ensure efficient operation.Maintain the dish machine in a clean and functional state, reporting any issues to management.Monitor water temperature and chemical levels to...

Team Lead, IT Customer Services

4 months ago

Troy, Michigan, United States Magna International Inc. Full time
About us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

About the Role

We are seeking an experienced and highly motivated Customer Service Team Lead to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner. The Team Lead will also be responsible for driving continuous improvement of our support processes and user experience. The Team Lead is responsible for applying global Customer services standards to the region and is part of the Global Customer services team.

Your Responsibilities


• Manage a team of Deskside Support technicians, providing guidance and support as required

• Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues

• Ensure that all incidents and requests are resolved in accordance with defined SLAs

• Monitor team performance and identify areas for improvement

• Drive continuous improvement of support processes, tools, and techniques

• Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams

• Provide regular reports on team performance and KPIs

• Ensure that team members are trained and equipped to deliver a high standard of support

• Develop and maintain documentation related to support processes, tools, and techniques

• Participate in the development of IT strategies and roadmaps

• Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site

• Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management

• Advise on the budget for their area of responsibility

Who we are looking for


• At least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians

• Strong technical knowledge of desktop hardware, operating systems, and software applications

• Excellent communication and interpersonal skills

• Proven track record in delivering high-quality customer service

• Strong leadership skills

• Ability to work well under pressure and in a fast-paced environment

Your preferred qualifications


• Knowledge of ITIL and IT service management processes is a plus

• Able to think tactically and strategically

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.