IT Team Lead

1 week ago

Troy, Michigan, United States Magna International Full time
About Magna

Magna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.

Job Summary

We are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support professionals and providing expert guidance on IT operations. Your primary focus will be on ensuring the smooth delivery of technical support services to our employees, while driving continuous improvement of our support processes and user experience.

Key Responsibilities

  • Manage a team of technical support professionals, providing guidance and support as required
  • Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
  • Ensure that all incidents and requests are resolved in accordance with defined SLAs
  • Monitor team performance and identify areas for improvement
  • Drive continuous improvement of support processes, tools, and techniques
  • Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
  • Provide regular reports on team performance and KPIs
  • Ensure that team members are trained and equipped to deliver a high standard of support
  • Develop and maintain documentation related to support processes, tools, and techniques
  • Participate in the development of IT strategies and roadmaps
  • Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
  • Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
  • Advise on the budget for their area of responsibility

Requirements

  • At least 5 years of experience in a similar role with a team of technical support professionals or other IT area technicians
  • Strong technical knowledge of desktop hardware, operating systems, and software applications
  • Excellent communication and interpersonal skills
  • Proven track record in delivering high-quality customer service
  • Strong leadership skills
  • Ability to work well under pressure and in a fast-paced environment

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

  • IT Team Lead

    3 weeks ago

    Troy, Michigan, United States Magna International Full time

    About MagnaMagna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.Job SummaryWe are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for...

  • Team Lead

    1 month ago

    Troy, Michigan, United States Salsarita Full time

    **Restaurant Leadership Opportunity**As a key member of our restaurant team, the Assistant Manager plays a vital role in setting the tone and energy for the entire team. This leader is responsible for hiring, training, and developing a high-performing team that delivers exceptional guest experiences.**Key Responsibilities:**• Lead by example, demonstrating...

  • Sports Team Lead

    3 weeks ago

    Troy, Michigan, United States Dunham's Sports Full time

    Dunham's Sports is a leading sporting goods retailer with over 240 stores across the Midwest. We're seeking a highly motivated and customer-focused individual to join our team as a Team Manager. As a key member of our store team, you will be responsible for leading and training staff to provide exceptional customer service, driving sales through effective...

  • Cashier Team Lead

    4 weeks ago

    Troy, Michigan, United States Ulta Beauty Full time

    Lead Cashier at Ulta BeautyWe're seeking a skilled and customer-focused Lead Cashier to join our team at Ulta Beauty. As a key member of our retail team, you'll be responsible for:Key Responsibilities:Welcoming and serving guests with a smile, ensuring a positive shopping experienceManaging register operations, including opening and closing...

  • Framing Team Lead

    4 weeks ago

    Troy, Michigan, United States Michaels Arts and Crafts Full time

    About the RoleWe are seeking a skilled and experienced Framing Manager to lead our team of framers in delivering exceptional custom framing solutions to our customers. As a key member of our store team, you will be responsible for driving sales, coaching and developing your team, and ensuring a positive customer experience.Key ResponsibilitiesLead and manage...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help our clients innovate with technology and process, driving their growth and success.Our core purpose is to...

  • Retail Stocking Team Lead

    3 weeks ago

    Troy, Michigan, United States Burlington Full time

    Burlington **Job Summary** As a Retail Stocking Team Lead at Burlington, you will be responsible for leading the receiving team and supporting the team members in bringing merchandise displays to life. **Key Responsibilities:** * Lead Receiving Associates by becoming an extension of the Retail Stocking Team Supervisor * Work behind the scenes to support...

  • Aquatics Team Lead

    3 weeks ago

    Troy, Michigan, United States Life Time> Full time

    Position SummaryWe are seeking a highly skilled Aquatics Assistant Manager to join our team at Life Time. As a key member of our Aquatics department, you will play a critical role in overseeing all programs, ensuring the department's success in operations and finances, and managing a team of Aquatics Team Members.Key ResponsibilitiesCollaborate with the...

  • Kitchen Team Lead

    3 weeks ago

    Troy, Michigan, United States Chick-fil-A Full time

    About UsAt Chick-fil-A, we're passionate about serving high-quality food and providing exceptional customer service. Our kitchens are the heart of our restaurants, where we prepare fresh ingredients and cook meals to order.Job SummaryWe're seeking a skilled Kitchen Crew Lead to join our team. As a key member of our kitchen staff, you'll be responsible for...

  • Technical Support Team Lead

    3 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.Job...

  • Technical Support Team Lead

    3 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    5 days ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.Our...

  • Software Development Team Lead

    1 week ago

    Troy, Michigan, United States 365 Retail Markets Full time

    Job Title: Software Development Team LeadAt 365 Retail Markets, we are seeking a highly skilled Software Development Team Lead to join our Development team. As a key member of our team, you will be responsible for leading the execution of our API technology roadmap and managing the day-to-day assignments of API development team members.Responsibilities:Lead...

  • Technical Support Team Lead

    4 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Senior Frontend Team Lead

    1 week ago

    Troy, Michigan, United States Aquasight Full time

    Job Title: Senior Frontend Team LeadAquasight is a leading Digital AI company focused on developing innovative solutions for public water and wastewater systems. We are seeking a Senior Frontend Team Lead to join our high-performance team.Job Summary:The Senior Frontend Team Lead will be responsible for leading a team of developers in building configurable,...

  • Technical Support Team Lead

    1 week ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...