Customer Service Representative

3 weeks ago


Troy, Michigan, United States Edcor Data Services LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls from clients regarding their tuition assistance applications, reimbursement requests, and other program-related questions.
  • Utilize dual monitors, policy reference, and claims reference tools to provide accurate and consistent information.
  • Maintain contact center database by entering call log notes and important call information.
  • Meet or exceed expectations of job performance, including call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Requirements
  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.).
  • Ability to remain flexible and adaptable in a fast-paced environment.
What We Offer
  • $15/hour + quarterly quality bonus, depending on experience.
  • In-office position in Troy, Michigan.


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