IT Team Lead

1 day ago

Troy, Michigan, United States Magna International Full time
About Magna

Magna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.

Job Summary

We are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for leading a team of technical support professionals and providing exceptional customer service to our employees.

Key Responsibilities

  • Manage a team of technical support professionals, providing guidance and support as needed
  • Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
  • Ensure that all incidents and requests are resolved in accordance with defined SLAs
  • Monitor team performance and identify areas for improvement
  • Drive continuous improvement of support processes, tools, and techniques
  • Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
  • Provide regular reports on team performance and KPIs
  • Ensure that team members are trained and equipped to deliver a high standard of support
  • Develop and maintain documentation related to support processes, tools, and techniques
  • Participate in the development of IT strategies and roadmaps
  • Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
  • Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
  • Advise on the budget for their area of responsibility

Requirements

  • At least 5 years of experience in a similar role with a team of technical support professionals or other IT area technicians
  • Strong technical knowledge of desktop hardware, operating systems, and software applications
  • Excellent communication and interpersonal skills
  • Proven track record in delivering high-quality customer service
  • Strong leadership skills
  • Ability to work well under pressure and in a fast-paced environment

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

  • Team Lead

    2 weeks ago

    Troy, Michigan, United States Salsarita Full time

    **Restaurant Leadership Opportunity**As a key member of our restaurant team, the Assistant Manager plays a vital role in setting the tone and energy for the entire team. This leader is responsible for hiring, training, and developing a high-performing team that delivers exceptional guest experiences.**Key Responsibilities:**• Lead by example, demonstrating...

  • Sports Team Lead

    3 days ago

    Troy, Michigan, United States Dunham's Sports Full time

    Dunham's Sports is a leading sporting goods retailer with over 240 stores across the Midwest. We're seeking a highly motivated and customer-focused individual to join our team as a Team Manager. As a key member of our store team, you will be responsible for leading and training staff to provide exceptional customer service, driving sales through effective...

  • Cashier Team Lead

    7 days ago

    Troy, Michigan, United States Ulta Beauty Full time

    Lead Cashier at Ulta BeautyWe're seeking a skilled and customer-focused Lead Cashier to join our team at Ulta Beauty. As a key member of our retail team, you'll be responsible for:Key Responsibilities:Welcoming and serving guests with a smile, ensuring a positive shopping experienceManaging register operations, including opening and closing...

  • Framing Team Lead

    7 days ago

    Troy, Michigan, United States Michaels Arts and Crafts Full time

    About the RoleWe are seeking a skilled and experienced Framing Manager to lead our team of framers in delivering exceptional custom framing solutions to our customers. As a key member of our store team, you will be responsible for driving sales, coaching and developing your team, and ensuring a positive customer experience.Key ResponsibilitiesLead and manage...

  • Shift Team Lead

    2 weeks ago

    Troy, Michigan, United States Wendy's Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesTeam Leadership: Lead a team of restaurant staff to achieve sales and customer...

  • Retail Stocking Team Lead

    1 day ago

    Troy, Michigan, United States Burlington Full time

    Burlington **Job Summary** As a Retail Stocking Team Lead at Burlington, you will be responsible for leading the receiving team and supporting the team members in bringing merchandise displays to life. **Key Responsibilities:** * Lead Receiving Associates by becoming an extension of the Retail Stocking Team Supervisor * Work behind the scenes to support...

  • Lead Team Member

    2 weeks ago

    Troy, Michigan, United States Apple Full time

    About the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at Apple. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive and inclusive work environment.Key ResponsibilitiesTeam Leadership: Lead and develop a high-performing team...

  • Aquatics Team Lead

    3 days ago

    Troy, Michigan, United States Life Time> Full time

    Position SummaryWe are seeking a highly skilled Aquatics Assistant Manager to join our team at Life Time. As a key member of our Aquatics department, you will play a critical role in overseeing all programs, ensuring the department's success in operations and finances, and managing a team of Aquatics Team Members.Key ResponsibilitiesCollaborate with the...

  • Technical Support Team Lead

    3 days ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business.Job...

  • Technical Support Team Lead

    2 weeks ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Technical Support Team Lead

    2 days ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Technical Support Team Lead

    4 days ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients, enabling them to focus on their core business. We help...

  • Access Team Lead

    3 weeks ago

    Troy, Michigan, United States Oakland Community Health Network Full time

    Job OverviewThe Access Team Lead is accountable for overseeing the evaluation, referral, and admission processes within the Access division.Key ResponsibilitiesUnder supervision:Guides team members in the Access division through leadership, facilitation, training, coordination, problem-solving, conflict resolution, and mentoring.Addresses intricate...

  • Retail Stocking Team Lead

    2 days ago

    Troy, Michigan, United States Burlington Full time

    Burlington **Job Summary** As a Retail Stocking Team Supervisor at Burlington, you will be responsible for leading the merchandise progression process, ensuring back of house cleanliness and organization, and assisting in recruiting and onboarding new associates. You will also coach associates in the moment and provide recognition, as well as direct...

  • Occupational Therapy Team Lead

    4 days ago

    Troy, Michigan, United States Corewell Health Full time

    Senior Occupational Therapy TherapistWe are seeking a highly skilled and experienced Senior Occupational Therapy Therapist to join our team at Corewell Health. As a key member of our interdisciplinary team, you will be responsible for providing high-quality therapeutic services to our patients, evaluating and treating patients, and supporting staff clinical...

  • Logistics and Sales Team Lead

    2 weeks ago

    Troy, Michigan, United States Old Dominion Freight Full time

    Job Summary:Old Dominion Freight Line is seeking a highly skilled Sales and Service Operations Manager to lead our Service Center team. As a key member of our operations team, you will be responsible for managing daily operations, ensuring maximum service center efficiency, and driving sales growth.Key Responsibilities:Staffing to meet volume of work and...

  • Team Lead

    2 weeks ago

    Troy, Michigan, United States BBL Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our BBL Hospitality team. As a Team Lead, you will be responsible for assisting managers in all phases of restaurant operations, including ensuring prompt and friendly service, maintaining a professional image, and controlling cash and other receipts.Key ResponsibilitiesEnsure that...

  • Retail Store Closing Team Lead

    2 weeks ago

    Troy, Michigan, United States Burlington Full time

    About the Role:Burlington is seeking a highly skilled and experienced Retail Store Closing Lead to join our team. As a key member of our store leadership team, you will be responsible for supporting the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule.Key Responsibilities:Complete closing...

  • Production Team Lead

    2 weeks ago

    Troy, Michigan, United States Flex-N-Gate Royal Oak LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Team Leader to join our team at Flex-N-Gate Royal Oak LLC. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing processes and providing guidance and support to our team members.Key ResponsibilitiesLead and manage production...

  • Front End Service Team Lead

    1 week ago

    Troy, Michigan, United States Walmart Full time

    Job OverviewAs a Front End Service Team Supervisor at Walmart, you will play a vital role in ensuring exceptional customer experiences and maintaining a seamless shopping environment. Your primary responsibilities will include:Providing top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional...