Client Accounts Specialist

1 month ago

Mendota Heights, Minnesota, United States Ellie Mental Health Full time


The Client Accounts Specialist plays a crucial role in ensuring smooth and efficient experience regarding client financial concerns and addressing provider questions for our Minnesota Clinics.
*This position is fully remote, but you MUST reside in the state of Minnesota*
Full-time Benefits:
  • Healthcare, Dental, Vision
  • Free access to virtual urgent care and short-term counseling
  • 401k, Long Term Disability, Short Term Disability and Life Insurance
  • Accrue up to 18 days of PTO and eight paid holidays per year

Required Skills/Abilities:
  • High school diploma/GED required, and a minimum of 2 years related work experience in healthcare billing.
  • Associate/bachelor's degree in healthcare billing or administration, accounting, business administration, or similar program, preferred.
  • Working knowledge of health insurance claims balances. Proficiency in medical billing software and Electronic Health Records (EHR) systems.
  • Thorough understanding of Microsoft Office applications including Word, Excel, Teams
  • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
  • Knowledge and understanding of healthcare compliance and HIPAA regulations

Responsibilities include:
  • Provides exceptional customer service to clients and providers, regarding statement and insurance questions, via phone, portal, email, and text.
  • Investigate and coordinate eligibility denials in EHR and payer portals.
  • Communicates insurance claims adjudicated process to clients, based on their individual explanation of benefits.
  • Verify client insurance coverage and eligibility.
  • Set payment arrangements with clients per Ellie guidelines.
  • Respond to and resolve provider and clinician questions regarding client balances through the FreshService ticketing system.
  • Contact clients via phone, portal and/or text when payments are missed and for collecting past due balances.
Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities. We are excited to expand across the country by partnering with local leaders in your community. As a full-time Client Accounts Specialist at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment.

This is a remote position.


We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.



Ellie Family Services, PLLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran by following applicable federal, state and local laws. Ellie Family Services, PLLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ellie Family Services, PLLP expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Ellie Family Services, PLLP employees to perform their expected job duties is not tolerated. Violation of this policy may lead to progressive coaching up to and including the possibility of termination.

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